Captain - Fine Dine Restaurant

2 weeks ago

Mumbai Maharashtra, India Sensys Technologies Pvt. Ltd Full time

**Job Overview**:
We are looking for an enthusiastic and experienced Restaurant Captain to lead our front-of-house team in providing exceptional service to our guests. The Captain will be responsible for ensuring smooth operations, managing the dining experience, and maintaining high standards of hospitality. This role requires excellent communication skills, a passion for customer service, and the ability to manage a team efficiently.

**Key Responsibilities**:

- **Guest Experience**:

- Greet and seat guests, ensuring a warm and welcoming atmosphere.
- Provide menu explanations, offer recommendations, and answer questions related to food and drinks.
- Ensure guests' needs are met and address any concerns or complaints in a professional and timely manner.
- Oversee the dining area to ensure all guests receive prompt, courteous, and efficient service.
- **Team Leadership**:

- Lead, motivate, and guide the front-of-house staff, ensuring high-quality service.
- Allocate and supervise tasks among servers, runners, and other front-of-house staff.
- Train and mentor new staff members, providing guidance on best practices and customer service standards.
- Monitor staff performance and provide feedback to improve efficiency and service quality.
- **Operational Management**:

- Ensure proper setup and cleaning of the dining area, including table settings, equipment, and supplies.
- Manage reservations and ensure seating arrangements are well-organized to optimize flow and capacity.
- Monitor service flow, ensuring all orders are delivered accurately and on time.
- Assist in inventory control by ensuring adequate stock levels for service areas.
- **Quality Assurance**:

- Ensure food and beverage quality meets restaurant standards.
- Perform regular checks on cleanliness and hygiene in the dining area, bathrooms, and service stations.
- Ensure compliance with health and safety regulations.
- **Communication and Coordination**:

- Communicate effectively with the kitchen, management, and front-of-house staff to ensure smooth service.
- Handle guest feedback, complaints, and special requests with professionalism and a solution-oriented approach.
- Report any issues or concerns to management promptly and efficiently.

**Job Types**: Full-time, Permanent

Pay: Up to ₹28,000.00 per month

**Benefits**:

- Flexible schedule
- Food provided
- Health insurance
- Internet reimbursement
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Commission pay
- Joining bonus
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

**Experience**:

- Captain: 1 year (required)

Work Location: In person

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