IT Support Executive

1 week ago

Dehra Dun, India Skynet Broadband Pvt Ltd Full time

**IT Support Executive Responsibilities**:

- Managing and coordinating with team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Planning the training and standardization of service delivery.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
- Installing and configuring computer hardware, software, systems, networks, etc
- Monitoring and maintaining computer systems and networks to assure service provide on time to customer
- Responding in a timely manner to service issues and requests of customer
- Providing technical support across the company (this may be in person or over the phone)
- Repairing and replacing equipment as necessary
- Testing new technology

**IT Support Executive Requirements**:

- A bachelor’s degree in Administration or related field.
- A minimum of 3 years' experience.
- Excellent interpersonal and written and oral communication skills.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.

**Salary**: ₹11,000.00 - ₹15,000.00 per month

Shift:

- Day shift
- Evening shift
- Flexible shift
- Morning shift
- Night shift

**Experience**:

- total work: 3 years (preferred)

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