Customer Service Executive

2 weeks ago

Bengaluru Karnataka, India HSBC Full time

-Job description

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of **Customer Service Executive**

**Principal responsibilities***
- Ensure that the productivity and quality levels are achieved as per process and CoE targets.
- Proactively identify issues, if any, and escalate.
- Provide service to customers by focusing on resolving requests efficiently, accurately, and professionally.
- Defuse irate customers and resolve challenging inquiries utilizing negotiation skills while following guidelines to satisfy the customer.
- Demonstrate knowledge of features, benefits and procedures and take initiative to review daily process updates.
- To maintain HSBC internal and external control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
- Issues/problems are effectively investigated and resolved or appropriately referred with recommendations.
- Maintain equipment, systems, and general work environment in good condition, adhering to all appropriate procedures.
- Receive/make calls from/to customers (internal/ external)
- Process customer instructions accurately to achieve agreed quality standards and targets.
- Act effectively on customer feedback.
- Proactively escalate to the Line Management for any issues / transactions that would impact service delivery or potential loss to the bank
- Respond to mails/queries related to process timely with a cc to the Line Manage
Requirements
- Excellent communication Skills
- High focus on proactiveness and ownership for tasks assigned
- Attention to detail
- Proven track record of strong focus towards high levels of Quality and Customer Service
- Ability to multi-task, depending on the criticality of the tasks
- Self-motivated and should be able to work under mínimal supervision
- Good team player,flexibility to work in different shifts including weekends
- Ability to understand and interpret numeric data
- Participate in development of cohesive teams.
- Contribute to the creation of a supportive work environment driven by people centric values.
- Build professional relationships with colleagues in other areas.

**You’ll achieve more at HSBC**

**Issued By HSBC Electronic Data Processing (India) Private LTD

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