After Sales

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**Date**:29 Aug 2025

**Location**: Delhi, DL, IN, 110016

**Company**:Hero Motocorp

**Function**
- Emerging Mobility Business Unit

**Pay Band**
- E4 to M2

**Role**
- In this role, you will be part of the EMBU function and will report to the Lead - Global Business Development & Operations.
The purpose of your role will be to manage service operations and spare parts business through distributor & dealers network to achieve customer satisfaction & overall business growth as per our global market strategy.

**A purpose driven role for you**
- Your key responsibilities will include, but not limited to:
1. Manage Spare Parts Business to increase parts Revenue and to achieve business goals:

- Formulate Parts Business Target as per parts potential
- Guiding distributor for Parts Management such as Warehouse and Inventory management, Distribution strategy, Retail Pricing
- Design, Plan & Organize Parts Promotional Activities to provide market specific retail solutions

2. Manage Service business to ensure customer satisfaction & retention at workshops to increase the channel partner
profitability
- Implementation & Monitoring of CSI & NPS
- To ensure Adherence & Monitoring of Company Service Standards, Processes & Systems
- Analyze service demand & revenue forecast as per market

potential
- Initiatives & Activities to increase retention of customers

through innovative campaigns

3. Develop Service & Spare Parts Network to increase customer reach and enhance business:

- Identification of potential markets for network expansion based on Sales, Service and parts demand. Activation of New Channel Partners & Development of existing network (3S/2S/1S) outlets.
- Implementation & Monitoring of Basic Service Standards at Dealers & Retail Outlets
- Monitoring performance of Retailers

4. Manage Technical Reports, KD & Warranty to ensure better product quality & customer satisfaction:

- Qualitative Product Technical report
- Implementation of defined Warranty & KD processes & systems
- Plan & Organize Market Quality Survey for New Models
- Ensure timely submission of Warranty & KD Claims settlement and parts dispatch

5. Organize Service & Parts Promotional Activities to achieve business goals:

- Annual Planning for Market specific Service promotional activities with Distributor to increase the customer connect and brand promotion & develop Annual Activity Calendar
- Initiatives as per market need to enhance customer experience & achieve business goals

6. Manpower Development & Training to ensure better service support:

- Annual/Quarterly Planning for training calendar with Distributor
- Monitor Available Vs Trained Manpower ratio

**A Day in the life**
- Day starts with reviewing service and parts performance from global markets, addressing urgent escalations. The role involves coordinating with product and plant teams to support testing of new EV products, while managing stakeholders across markets to align on service readiness. Throughout the day, close attention is given to driving parts business growth, optimising processes, and delivering a seamless ownership experience for customers worldwide.

**Academic Qualification & Experience**
- BE/B- Tech (Mechanical/Automobile)
- 5 Years’ experience in automobile industry with exposure to Global business is preferable

**Technical Skills/Knowledge**
- Technical Knowledge wrt to service
- Channel Management
- Interface Management
- Stakeholder Management
- Analytical skills wrt service metrics

**Behavioural Skills**
- Good Communication skills
- Interface Management
- Leadership Skills
- Goal Oriented
- Customer Service Orientation

**What will it be like to work for Hero**
- As the **world’s largest** manufacturer of motorcycles and scooters for the last** 22 years**, Hero is where you will get to work with the brightest innovators, passionate about being the best in what they do. You will become a part of India’s proudest legacy, a brand that is celebrated by** 110 million Indians**and is now taking over the world with its manufacturing superpower. If you are someone who dreams big and goes after their dreams with absolute conviction, Hero is your place to be. At Hero, we are building a cutting-edge future of mobility, pushing frontiers of innovation and aiming for the very best. **Choose to be with the best, choose to be your best.**

**About Hero**
- Headquartered in New Delhi (India), Hero MotoCorp is the **world's largest** manufacturer of motorcycles and scooters for 22 consecutive years. We are at the forefront of developing modern, technologically superior and eco-friendly mobility solutions for its millions of customers around the world.
- Hero MotoCorp has rapidly transformed into a true multinational organization with a presence in **47 countries** across Asia, Africa, Latin America and the Middle East.
- We have achieved the coveted milestone of **110 million cumulative production** and sales since inception. Aligned with its Vision** “Be the Futur