Receptionist

2 weeks ago

Chennai Tamil Nadu, India Abate AS Group of Companies Full time

1. Greeting and welcoming:

- Provide a warm and friendly welcome to all patients, visitors, and staff.
- Create a positive first impression and ensure a professional atmosphere in the reception area.

2. Appointment scheduling:

- Manage patient appointments, ensuring accuracy and efficiency.
- Use the hospital appointment scheduling system to book, reschedules or cancel appointments as necessary.
- Coordinate with doctors schedules and maintain an organized appointment calendar.

3. Patient Registration and Documentation:

- Collect and verify patient information, including patient details, medical history and insurance details.
- Ensure all required forms and documents are completed accurately and filed appropriately
- Maintain patient confidentiality and adhere to data protection regulations.

4. Communication and Customer Service:
- Assist patients with general queries, appointment-related questions, and directions within the hospital.
- Communicate effectively with doctors, nurses, and other hospital staff to ensure efficient coordination.

5. Administrative Support:

- Perform general administrative tasks such as filing, photocopying, and organizing documents.
- Handle incoming and outgoing mail, packages, and deliveries.
- Maintain office supplies and ensure the reception area is clean and tidy

Problem Resolution:

- Address patient complaints or concerns promptly and escalate complex issues to the appropriate department or supervisor.
- Maintain a professional and calm demeanor when handling difficult situations.

1.

**Requirements**:
Qualification - Any Degree

**Skills**:

- Excellent interpersonal and communication skills.
- Proficiency in using computer systems and electronic medical records.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Strong attention to detail and accuracy.
- Knowledge of medical terminology and eye care procedures is desirable.
- Empathy, compassion, and patience when dealing with patients.
- Professional appearance and demeanor.

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