Tellecaller

2 weeks ago

Visakhapatnam Andhra Pradesh, India Hiwaga Beauty Clinic Full time

Telecaller (Hiwaga) - Vizag Branch

Salary Range: ₹15,000 - ₹25,000 (Based on experience & performance)

⸻

1. Position Title

Telecaller - Hiwaga (Vizag Branch)

2. Reporting To

Centre Head / Branch Manager

3. Job Summary

Responsible for inbound & outbound calling, generating leads, converting enquiries into appointments, maintaining customer records, and providing excellent customer service for the Vizag Hiwaga centre.

4. Key Responsibilities

A. Calling & Lead Management
- Make outbound calls to potential customers from provided lists.
- Handle inbound enquiries professionally.
- Explain services, packages and offers clearly.
- Convert enquiries into walk-ins and appointments.
- Follow up on pending leads and missed calls.
- Maintain high conversion targets.

B. Customer Service
- Greet callers politely and maintain a customer-friendly tone.
- Provide accurate and updated information.
- Escalate complex queries to the Centre Head.

C. Record Keeping
- Update CRM/Excel daily with customer details.
- Maintain call logs, follow-up lists and conversion records.
- Report daily call performance to Centre Head.

D. Appointment Coordination
- Schedule appointments per therapist/doctor availability.
- Confirm appointments and send reminders.
- Reduce no-shows by timely follow-ups.

E. Sales & Target Achievement
- Promote new packages and monthly offers.
- Support marketing campaigns via calling.
- Achieve daily/weekly/monthly sales targets.

5. Skills Required
- Excellent communication (Telugu; Hindi/English preferred)
- Strong convincing & negotiation skills
- Basic computer skills (Excel, WhatsApp, CRM)
- Good listening skills, patience, polite tone
- Ability to work under targets

6. Experience
- 0-3 years in telecalling/customer service preferred
- Salon/clinic experience is a plus
- Freshers with strong communication may apply

7. Work Schedule
- Full-time (as per branch timings)
- Weekly off as per company policy

8. KPIs
- Daily call count
- Enquiry → Appointment conversion rate
- Appointment → Billing conversion
- Customer feedback ratings
- CRM accuracy
- Monthly target achievement

9. Behavioural Expectations
- Polite, respectful and professional communication
- Maintain confidentiality of customer data
- Punctuality and consistency in attendance
- Team-player attitude

⸻

How to Apply

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹8,500.63 - ₹25,000.00 per month

Work Location: In person

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