Customer Support Executive

5 days ago

Chennai Tamil Nadu, India Venus Motorcycle Tours Full time

**We’re Hiring: Customer Success Executive**
Location: Chennai (On-site)
Full-Time | Salary + Incentives on Tour Bookings

**About Us**:
Venus Motorcycle Tours is one of India’s premier motorcycle expedition companies. We organize epic rides across breathtaking destinations—and we’re looking for someone who can turn interest into action.

**Role Overview**:
As a **Customer Success Executive**, you’ll manage inbound inquiries from Instagram, Facebook, and other channels, respond promptly to leads, and guide them through the booking process. You’ll also track conversations and bookings using **CRM tools** to ensure every rider gets a seamless and professional experience.

**Key Responsibilities**:

- Monitor and respond to DMs and comments on Instagram, Facebook, and other social platforms.
- Engage with leads generated from paid campaigns and organic reach.
- Call or message prospects to explain tour offerings and close bookings.
- Use CRM software to log interactions, track lead status, and follow up efficiently.
- Coordinate with the operations team for smooth customer handover.
- Meet conversion targets to earn attractive booking-based incentives.

**What We’re Looking For**:

- Excellent communication in English and Tamil (Hindi is a plus).
- Prior experience in customer service, inside sales, or hospitality preferred.
- Comfortable with social media platforms and online communication tools.
- Familiarity with CRM tools (like Zoho, HubSpot, or similar) is added advantage.
- Enthusiasm for travel, adventure, or motorcycling is a strong bonus

**What You’ll Get**:

- Competitive base salary
- Performance-based incentives for each tour booking
- A front-row seat in one of India’s most exciting motorcycle travel brands
- Dynamic work environment with passionate professionals

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid sick time

Application Question(s):

- Availability to join immediately

Work Location: In person

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