Student Counselor
4 days ago
_A student counsellor typically provides guidance and support to students in various aspects of their academic and personal lives. They have to understand the student's requirements, needs, and financial status and provide a solution based on it._
Ø Responding to Enquiry Calls and managing Walk-ins (including handling walk-ins for other counsellors in their absence)
Ø Conducting a thorough assessment of Student Profiles
Ø Providing Career Counselling - guiding students to suitable programs and countries based on their interests and needs
Ø Ensuring confidentiality and privacy when dealing with student information
Ø Offering guidance and advice to students on appropriate study options considering their academic background, interests, and career aspirations
Ø Supplying students with accurate and dependable information
Ø Promptly sharing course options post-counselling
Ø Updating CRM without leaving any pending tasks
Ø Conducting program searches for students requesting programs not on the provided list
Ø Forwarding Application Requests to the Processing Department
Ø Collecting necessary documents from students as per the Processing Department's requirements
Ø Forwarding university mail communications to the Processing Department
Ø Conducting Offer follow-ups in collaboration with the Processing Department
Ø Handling Payment Conversions
Ø Coordinating interviews, both mock and university interviews, with the interview team and providing student feedback
Ø Referring students to the IELTS department when an IELTS score is necessary
Ø Assisting with Visa Processing Department tasks
Ø Sending students' required documents to the Documentation Department promptly after fee payment
Ø Providing Pre and Post Departure Assistance
Ø Serving as the main point of contact for students on behalf of Edroots
Ø Coordinating with other departments like Processing, Documentation, IELTS for student updates
Ø Keeping the company mobile and WhatsApp active for efficient communication
Ø Participating in company events and representing the company at event locations when necessary, such as Expos, Marketing activities, Annual meetings, etc.
Ø Adhering to company policies
Language: Malayalam & English.
Graduates with minimum 1year experience need only apply
**Job Types**: Full-time, Permanent
**Salary**: ₹12,000.00 - ₹30,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Paid sick time
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Commission pay
- Performance bonus
Application Question(s):
- Are you a resident of Kochi?
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 3 years (preferred)
- Counselling: 2 years (required)
Work Location: In person
**Speak with the employer**
+91 9567152333
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