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Customer Care Executive

3 weeks ago

Mohali, India Devout Tech Consultants Full time

**NOTE- FEMALE CANDIDATES REQUIRED ONLY**
**NIGHT SHIFT**

**JOB DESCRIPTION - (Customer Care Executive)**

**About us**:

- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively

**What you will do at D-Tech?**
- Manage large amounts of incoming phone calls
- Virtual Assistance is required
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution∙

**Why Choose Us?**
- ∙ Radically transparent in processes and communication
- ∙ Conductive work Culture
- ∙ Meal Facility
- ∙ Highly Competitive Pay
- ∙ Unlimited growth opportunities
- ∙ Opportunity to work Overseas

**Salary**: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Night shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Shift availability:

- Night Shift (preferred)

Ability to Relocate:

- Mohali, Punjab: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 7988811401