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Company Description
**Job Description**:
**About BU**
At the core of all that Epsilon does is a team that sets the foundation of our IT infrastructure - STS. The team drives innovation and efficiency through disruptive technology, across Epsilon platforms and business verticals. From being the first point of contact for our infrastructure needs to final deployment, the team provides end-to-end solutions for our internal and client-facing platforms. By embracing the latest in technology like Cloud, Automation and Artificial Intelligence, the team is at the front of transforming our digital business and capturing new opportunities for us.
**Why we are looking for you**
- Understands and leverages best practices of Information Technology.
- Working with one of the largest IT Support teams.
- Working in a complex, enterprise environment with multiple, global data centers
- Collaborate with various client teams/stake holders.
**What you will enjoy in this role**
- Working with different kinds of customers contributing to varying kinds of Infrastructure environment
- Hands-on experience with configuration, administration and troubleshooting of complex Windows environments
- Administration and troubleshooting of all version of Microsoft Windows Server OS
- Working on the cloud, Azure & AWS
- Code and Contribute towards Automation
- Align to Industry followed Security Standards
**What you will do**
- Responsible for configuration, administration and troubleshooting of complex Windows environments (e.g., clustering, high availability, load balancing, etc.).
- Responsible for administration and troubleshooting of all member servers (IIS, File-Print, Antivirus, Security & backup servers, hardware technologies SAN, NAS, Storage and related client-side software)
- Document and update Manual Operating Procedures (MOPs).
- Automation of day to day jobs using scripting languages like PowerShell, VB, Batch, Windows WMI and Ansible
- Responsible for keeping management up to date on any outstanding production related issues.
- Responsible for managing the ticket queues and adhere to the SLA
- Hands-on experience with the complete patch management lifecycle including testing, deploying, troubleshooting missing patches and patch issues, etc. utilizing the change management process and patch management and automation tools necessary to ensure compliance and successful audits.
- Experience in a multiplatform OS environment (Windows 2008, 2012, 2016, 2019 )
- Have excellent knowledge Microsoft PowerShell, Microsoft Batch Files, Microsoft Active Directory Domain Service, Domains & Trusts, Sites & Services, Active Directory DNS, and BIND DNS.
- Desired to have AWS, AZURE, VMware ESXi and Hyper-V experience.
- Desired to have hands on experience in troubleshooting server class hardware mainly with HP C7000 & C3000 Chassis, HP Blade systems etc
**Qualifications**:
- Requires a minimum of 3 - 5 years of relevant experience with an Associates or bachelor’s degree.
- Knowledge of ITIL best practices.
- Desired to have Microsoft, AWS, AZURE certification
- Excellent verbal and written communications skills
