Customer Support Coordinator

3 days ago

Mahalaxmi Nagar Indore Madhya Pradesh, India The Art Of Business Full time

**Job Title**: Customer Support Coordinator

**Location**: 303, Bliss 1, Skye Luxuria, Indore

**Company**: Art of Business

**Salary Range**: ₹15,000 - ₹25,000 per month

**Job Overview**:
**Key Responsibilities**:

- **Issue Resolution**: Identify, troubleshoot, and resolve customer issues, escalating complex cases when necessary.
- **Follow-Up**: Ensure all customer interactions are followed up on, and issues are resolved to the customer's satisfaction.
- **Feedback Collection**: Gather customer feedback and relay it to the relevant departments for continuous improvement.
- **Documentation**: Maintain accurate records of customer interactions and transactions.
- **Collaboration**: Work closely with other departments (e.g., Sales, Technical Support) to ensure customer issues are resolved efficiently.
- **Process Improvement**: Suggest and implement improvements to customer support processes.

**Qualifications**:

- **Education**: Bachelor’s degree in any field is preferred.
- **Experience**: 0-1 years of experience in a customer support role, preferably in a B2B environment.
- **Skills**:

- Excellent communication skills (verbal and written) in English and Hindi.
- Strong problem-solving skills and attention to detail.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Proficiency in MS Office and CRM software.

**What We Offer**:

- Competitive salary within the specified range.
- Opportunity to grow and advance within the company.
- A supportive and collaborative work environment.
- Training and professional development opportunities.

**How to Apply**:
Schedule:

- Day shift
- Evening shift
- Weekend availability

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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