Front Office Executive

3 days ago

Hosur, India Sri Krishna Palace Full time

**Job Summary**

A Hotel Front Desk Agent performs pre - registration and registration duties for incoming guests at hotel reception. They essentially check guests in and out, make room reservations and track and report room statuses and rates using property management software. Hotel Front Desk Agent must report a complaint or request a service as needed.

**Responsibilities and Duties**

**Register Guests**

Providing rooms for guests with or without reservations is the chief task of a Hotel Front Desk Agent. This includes servicing same-day reservations as well as pre-registered guests. The Hotel Front Desk Agent will provide information about available rooms and rates, furnish room keys and hotel information, and process payments. These duties also include checking guests out of the hotel.

**Handle Complaints and Requests**

A Hotel Front Desk Agent is typically the individual who is approached by guests with comments, complaints or service requests. A guest who wishes to complain that a room is too hot or cold, for instance, or who needs extra towels or bed linen will speak to a Hotel Front Desk Agent. It is the responsibility of the Hotel Front Desk Agent to handle the request him/herself or contact the personnel who would satisfy the request or complaint.

**Perform Bookkeeping Duties**

In many cases, a Hotel Front Desk Agent will be responsible for balancing cash accounts and ensuring that all checkout payments balance at the end of their shift. This might include creating a report per the accounting specifications of an individual hotel or resort.

**Required Experience, Skills and Qualifications**

**Skills**

A strong sense of customer service is required, as Hotel Front Desk Agents spend much of their time interacting with the public. Strong mathematical skills are needed in order to complete payment processing and bookkeeping responsibilities.

**Core skills**:

- Using oral and written communication skills to register and accommodate guests
- Managing guest service requests
- Processing cash or credit card payments
- Maintaining updated information on room availability, reservations and guest messages
- Understanding how to use hotel Property Management Software (PMS) systems

**Advanced skills**:

- Knowledge of basic bookkeeping processes
- Ability to complete light maintenance duties if needed

**Benefits**

ESI & PF

**Salary**: From ₹10,000.00 per month

**Benefits**:

- Flexible schedule
- Food allowance
- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Flexible shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Yearly bonus

COVID-19 considerations:
Fully or Partially vaccinated staff only

**Experience**:

- total work: 1 year (preferred)

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