Associate - Product Operations

2 weeks ago

Bengaluru Karnataka, India Cashfree Payments Full time

About Us:
Cashfree Payments is India’s leading payments and API banking company. It provides full-stack payment solutions for businesses in India to accept payments and make payouts via 180+ payment modes - all with a simple integration.Over 6,00,000+ Businesses trust Cashfree Payments with payment collections, vendor payouts, salary payouts, bulk refunds, expense reimbursements, loyalty and rewards, and so much more.

We enable businesses of all we are building the payments infrastructure of tomorrow, today.

We entered the payments industry in 2015 to facilitate Cash-on-Delivery payments for ecommerce businesses. We are also contributing to the pace of digitisation of India by working closely with traditional banks to increase ease and convenience for last-mile customers.

**What You Will Do**:

- Responsible for monitoring and improving transaction experience charter for Payment Gateway (PG) and / or Payouts (forward transactions, refunds and reversals) on behalf of Cashfree with key stakeholders in the payments industry
- Develop and nurture relationships with internal teams
- tech, product, finance, recon, customer service etc & external counterparts (Banks, NPCI etc) to ensure smooth daily operations
- Work closely with the finance and recon teams to manage reconciliations
- Work with data to help grow the business through interventions on product, technology, business
- Responsible for management of business reporting and any ad-hoc reporting from time to time
- Customer-first attitude with a strong execution bias
- Coordinating with Customer Success teams and handling escalations on a day to day basis to provide prompt resolution to customers
- Addressing internal queries, data requirements and escalations

**What You Will Need**:

- 1-3 years of relevant work experience in business / business support roles in a dynamic and fast paced environment, preferably in B2B Fintech
- Be agile and highly collaborative, communicate impressively
- Strong analytical acumen and problem solving
- Proficient knowledge of SQL and MS Excel is a must
- Demonstrate deep understanding of consumer business
- Be highly data-driven and adept at balancing needs with business goals
- Be skilled in building and managing business alliances
- Thrive in a competitive and a result-oriented work environment

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