Avp, Global Change

Job ID: 16069

Location: Chennai, IN

Area of interest: Human Resources

Job type: Regular Employee

Work style: Office Working

Opening date: 16 Mar 2025
- Job Summary The job holder will be responsible for:
- 1) Change Management: Supporting C&E Lead to develop, implement, and refine change management strategies and plans to optimize employee adoption and usage of required changes. Monitor progress and adjust strategies as necessary to ensure successful outcomes.
- 2) Stakeholder Engagement: Proactively build and nurture relationships with key stakeholders, including senior leaders, project managers, and employees across different regions. Ensure alignment and commitment to change initiatives through regular communication and engagement.
- 3) Communication: Design, develop, and deliver comprehensive communication plans tailored to various audiences. Utilize multiple channels and creative formats to ensure clear, consistent, and transparent messaging throughout the change process.
- 5) Change Impact Assessment: Conduct thorough impact analyses to assess the potential effects of change on different parts of the organisation. Identify key stakeholders, evaluate change readiness, and develop targeted strategies to address potential challenges
- 6) Collaboration and Integration: Work closely with project teams and business to ensure seamless integration of change management activities with project plans. Facilitate cross-functional collaboration to achieve cohesive and coordinated change efforts.
- Key Responsibilities**Impact on Business**
- Build and sustain trusting relationships with internal customers by consistently delivering value add services
- Work with the Cluster Leads/Champions to ensure Change and Enablement is embedded within that programme.
- Work closely with change and communication specialists on assigned projects to support the preparation of C&E deliverables, including administrative support and stakeholder engagement
- Complete change management assessments related to people, systems and process changes, including data gathering and translating data into meaningful information for the purposes of training and engagement
- Bring a focus to the programme on business outcomes and benefits management (including benefits realisation).
- Develop change solution material based on county requirements and designs/options that are focused on successful change embedding into the business.
- Change Management activities span from early change planning and audience analysis; through to designing and delivering change interventions (e.g. communications, training, support, organization alignment); and tracking and taking actions on change readiness, adoption and feedback.
- Participate in change and enablement network team meetings and support a global team of change and enablement network leads
- Success in this role will require flexibility, being able to cope and bring structure to ambiguous situations and problems whilst adapting to the needs of the business. They should have a sense of urgency, be driven and have the ability to learn quickly and assimilate information.
- Ensure mechanisms are in place for capturing and sharing lessons learnt and encourage re-use of successful tools and methods.
- Provide coordination support for change management activities across assigned projects
- Provide analytical support and share insights supporting the preparation of management reports to ensure clarity of the change pipeline, from status of individual requests through to key trends over time.
- Provide timely reports on engagement status, risks and issues, evaluating performance based on management information

**Customers / Stakeholders**
- Ensure that audience (including Customers) change impacts and reactions are analysed and change interventions identified to manage those impacts and reactions across all countries.
- Use customer knowledge and expertise to help confirm change management solutions.
- Promote and recognize cross-cultural working and communication within team - be culturally sensitive.
- Act as a role model to foster a collaborative team environment which supports and encourages professionalism and development.

**Governance**
- Propose improvements, enhancements and simplifications where appropriate

**Project/Change Management**
- Develop and/or implement change management methodology and capabilities
- Provide project management support

**Champions Change Management**
- Assist C&E Lead in preparing key change deliverables, including stakeholder analysis and impact assessment
- Provide support to C&E Lead on managing change

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws,