Small Business Account Manager-2

6 days ago

Vadodara Gujarat, India Qualifacts Systems, Inc. Full time

Job Description:

- Roles and ResponsibilitiesAct as the Single Point of Contact (SPOC) for both commercial and assigned customer representations which can include System Administrators or other authorized users.- Responsible for management of all commercial relationship items including pricing negotiation, renewals, M&A and expansion.- Responsible for key administrative tasks including Salesforce administration, data integrity, reporting and forecasting.- Respond to general escalations and coordinate with other key business stakeholders to resolve issues- Maintain engagement within assigned accounts while engaging in Customer relationship building to increase Customer Champion/Referral program.- Develop expanded business opportunities by analyzing account potential, initiating, developing, and closing sales.- Develop sales by making an initial presentation; explaining product and service enhancements and additions; introducing new products and services.

**Qualifications**:
1-year professional experience required in sales and/or account management or 3 years customer relationship management experience in another customer-facing sales or service role- Bachelor’s degree preferred- Proven performance in achieving KPIs- Must be able to build effective customer relationships- Must be a team player- Strong problem-solving abilities, conflict resolution, time management and attention to detail are a must- Strong communication skills both verbal and written- Professional English-Speaking Skills- Proficiency in Microsoft Suite- Ability to work in fast paced environment and meet SLA deadlines- Detail and process oriented with accuracy focus and organization- Customer first mindset and ability to interface visually, verbally and written- Will be required to work U.S. hours

Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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