Chief Information Officer, Inm

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Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Operations, Services and Technology combines global expertise and technology to help keep us ahead of the competition.

IT Operations manages the IT infrastructure and supporting services that are critical for HSBC employees and customers, such as cost-efficient hardware, system software, middleware and databases, data centres, voice and data networks, ATMs, desktops and other devices.

We are currently seeking an experienced professional to join our team in the role of Chief Information Officer, India.

**Principal responsibilities**

**Achieving Excellence**:

- Aspire to do and deliver the best for HSBC enterprise wide, its customers, colleagues and stakeholders and persisting in this aim regardless of difficulties and challenges in line with HSBC values.
- Take a hands-on, positive and constructive approach towards problems using appropriate tools and techniques to deal with them swiftly and effectively.
- Implement business strategies and plans and prioritizing activities to make sure the desired results are achieved. Understand what is required to be successful and competitive in the local and global connected marketplace.
- Be both strategic and hands-on servant leader, enable a pragmatic, globally aligned entity level technology strategy, and drive execution to maximize business growth and cost effectiveness for the entity.
- Be data driven and leverage data to drive synergistic values across businesses and functions to maximize organizational outcomes.

**Customers / Stakeholders**:

- Focus on customers, colleagues and stakeholders and take the time to understand them, communicate with them and meet their needs.
- Leverage data to understand our users, customers, stakeholders, colleagues and partners, and always look for practical solutions to satisfy customers and enhance their experience of HSBC by keeping up-to-date with, and anticipate their changing needs using insights derived from interactions and data analytics.
- Measure and continuously improve performance outcome of products, services and solutions delivered to our right customers, colleagues and stakeholders, in the right way and at the right time, in line with HSBC strategy, principles and Values.
- Develop customer / stakeholder insight based on effective personal interactions, learning from experience, gathering and using information appropriately and safely
- Create a Customer / Stakeholder-Centric Culture. Advocate and drive the development of a customer / stakeholder-centric, international culture that recognizes differences in needs and perspectives.

**Leadership & Teamwork**:

- Be a servant leader and lead by example, create common visions and focused outcomes and rally business and technology teams to execute on these common efforts to protect and enhance HSBC’s values, reputation and stakeholder value.
- Actively encourage a learning culture. Authentically engage a diverse group of stakeholders internally and externally to influence the achievement of best outcomes for all stakeholders
- Build rapport and mutual understanding to communicate and create opportunities for cross-business and/or international working, encouraging debate and open discussion.
- Encourage people to build sustainable relationships beyond transactional levels and use empathy and insight to build better understanding of mutual benefits.
- Be an advanced coach / mentor who actively contributes to the establishment of good coaching and mentoring practices. Demonstrate alternative techniques for diagnosing and coaching individuals and teams.

**Driving Sustainable Growth**:

- Take an ethical commercial approach to business opportunities and in day-to-day work, in accordance with HSBC values, regulatory principles and global standards, to ensure the long-term sustainability of the business and protection of the HSBC brand.
- Consider the short, medium and longer term impact of decisions and actions.
- Champion and support change in the interests of all stakeholders.
- Recognize, respect and value different perspectives and cultures in our business, our customers and our colleagues.

**Operational Effectiveness & Control**:

- Govern risk responsibly. Promote ethical management of risk across regions and business areas within their teams. Communicate changes in policy and governance effectively, rei