Client Services Audit Confirmation Team

3 days ago

Bengaluru, India RiverForest Connections Private Limited Full time

**Senior Associate/ Assistant Manager/ Manager/ AVP - Client Services Audit Confirmation Team**

**Position Purpose**:
Within the Global Markets Client Management division of Company, the EMEA Global Markets

Client Service Technical Support team’s objective is to provide our clients with a top of the range service

(Valuation reports, event notifications, factsheet) and ensure a dedicated follow up of their products.

The Audit Request team is responsible for the production and distribution of audit confirmations

to Auditors for Global Markets products and Corporate Banking products for the New-York

Branch. The team is also the entry point for any enquiry from clients and auditors regarding their

Audit confirmations for the scope of products mentioned above. The team interacts on a regular

basis with the big 4 (Deloitte, PWC, E&Y & KPMG) as well as hedge funds such as BlackRock

And PIMCO.

**Direct Responsibilities**

**Manage client queries related to Audit Confirmations**
- Ensure any request regarding Audit Confirmations is processed as per our service levels agreements.
- Maintain a close relationship with VIP clients

**Produce day to day services Audit Statements**
- Ensure the audit reports parameterization in systems in accordance to the current procedures, cross
- asset classes and ensure the correct and timely production and delivery of these reports
- Ensure daily controls and distribution

**Ensure Operational efficiency**
- Maintain, enhance and develop relevant operational related policies and procedures.
- Propose and / or sponsor any improvement ( automate ) that could help to streamline or secure
- processes
- Propose enhancements to strengthen the tools and processes in place and actively participate to the
- User Acceptance Tests (UAT)

**Maintain internal network**
- With the Sales dedicated to the client to get an accurate and updated understanding of the client need
- With Back and Middle Offices to ease problem solving through a partnership based relation
- Share and disseminate the common objective of global client satisfaction

**Achieve Client Satisfaction**
- Advocate for client while upholding bank policy and industry regulation

**Key contributions**
- Maintain and develop relationships with internal stakeholders (FO, Marketers..)
- Contributes to develop of systems (bring ideas re. new functionality to improve the system)
- Contribute to the enhancement and tools to mitigate Operational risk
- Contribute to the development of colleagues through knowledge sharing on all aspects of the role.
- Be open minded and suggest ways to continually streamline and improve the process

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