Academic Advisor

22 hours ago

Bengaluru, India Mindclick Full time

JOB DESCRIPTION - ACADEMIC ADVISOR JOBTITLE/ POSISTION Academic Advisor REPORTING TO Head Student Support Services REGION/ FUNCTION Student Engagement & Operations (Degree Programs) Directly reporting to Lead - Academic Advisor Grade BASIC FUNCTION To ensure the students have a seamless academic experience around delivery of their programs from admission to exit. To ensure high student satisfaction and ensure student re-registrations & completions across semesters. KEY ACTIVITIES & RESPONSIBILITIES
- To be the first level - point of university contact for the student
- To act as an interface between the Student and the University departments
- To track and communicate students, their academic progress, submission requirement and its status, in accordance with the University session calendar
- To nurture students in completing their academic requirements in a timely manner
- To achieve high student satisfaction by providing a personalized - precise and elaborate reply based on the student query., increase in Active learners, high outbound call connects, reduction in repeat queries/ complaints and meeting quality measures, accuracy & timelines in addressing the student queries
- To create and follow processes and recommend process improvementsTo identify, escalate priority issues, coordinate with various teams to get the responses, and ensure that the response is provided to the student within the TA
- To achieve high re-registration of students to next semester and high program completion rate.
- To provide a precise and concise information through effective communication technique
- To adapt and handle changing situations and environments efficiently
- To use effective data points and interpersonal skills to resolve conflict situations
- Refrain students from the last-minute submission of IAs, Project Synopsis and Project report INTERNAL & EXTERNAL INTERACTIONS
- Internal: Course Coordinators, Student support executives
- External: Students, External Faculty/ SME PROFILE REQUIRED
- Post-Graduation from a recognized University in mba

PROFILE REQUIRED - Post-Graduation from a recognized University in Management or Commerce or Journalism or Computer Applications /Information Technology Stream
- 2 - 6 years’ Experience in academics/student counselling Skill & Knowledge:
\ Good knowledge of a University Academic Processes
- Interpersonal and organizational skillsKnowledge of ticketing system & any CRM Competencies:

- Verbal, Listening and Written communication skills
- Problem analysis and solving skills
- Stress tolerance and attention to detail
- Team working Quick learner with an ability to multitask and attention to detail.
- Should be willing to work on weekends on a rotation basis.

**Salary**: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Bangalore City, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 9538873019

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