IT Systems Administrator

7 hours ago

Bengaluru Karnataka, India Khoros Full time

Overview:
At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best-in-class development opportunities and the ability to work with customers like Samsung, HP, Sony, and Visa.

The Khoros engagement platform comprises an Online Community, Social Media Management and Messaging products for social customer service, social support, and social media marketing teams to listen, respond and act on customer conversations - creating deep relationships and fostering brand loyalty and advocacy. We as a company follow our core values of:
**Accountability - **We embrace an ownership mentality

**Customer-Centricity -** We are obsessed with achieving customer value

**Agility -** We move with urgency and purpose

Khoros is looking for a skilled IT Systems Administrator who has experience working with MacOS and Google Workspaces to join our Information Technology team. This person will be responsible for many of the core networks and systems that drive our IT tech stack and will work closely with our IT helpdesk and project managers within the business to ensure implementations and integrations run smoothly

**Responsibilities**:

- Collaborate with members of the IT team, infosec team, and tech ops team to ensure all systems are maintained and running smoothly.
- Partner with project owners in the business to ensure that any tasks required for our core IT systems as part of new initiatives or other system implementations are completed in a timely manner.
- Maintain Virtual Servers on both AWS and Azure.
- Support and maintain our internal SSO Solution on One Identity.
- Support and maintain our VPN solutions
- Support and maintain our internal network infrastructure
- Support and maintain our internal security tech stack
- Manage relationships with hardware and software vendors and service providers
- Support new IT projects or tickets requiring system administrator expertise
- Performs support for software, hardware, and various infrastructure related issues according to IT Services support policies and within SLA.
- Maintains problem status/resolution information in a ticketing database.

Qualifications:

- You have 5+ years of system administrator experience in the technology space ideally within a B2B SaaS company
- Strong analytical, troubleshooting, and problem-solving skills
- Experience working with Apple Mac laptop configuration and deployment
- Experience working with Google Workspaces
- Relevant experience using OneLogin, Active Directory, Azure, AWS, Cisco, Zscaler, Proofpoint, Jamf, Intune, Atlassian Suite (JIRA, Confluence) Workato, HappyFox, or any of the other tools we use or support is a plus.

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