Customer Support Executive

1 week ago


Chennai Tamil Nadu, India Sweet Karam Coffee Full time

**About the Role**:
**Key Responsibilities**:

- Follow up with customers who have abandoned their carts via phone, WhatsApp, or other communication channels.
- Understand the customer’s concern or hesitation and address it effectively to drive conversions.
- Explain product details, ongoing offers, and any additional support to complete the purchase.
- Maintain accurate and up-to-date records of customer interactions and conversion status in the CRM.
- Collaborate with the Customer Support and Marketing teams to align on promotions and customer communication strategies.
- Share customer feedback and insights regularly with the internal teams for improvements.

**Requirements**:

- Minimum **1 +years of experience** in tele sales or customer follow-up roles.
- Excellent communication skills in English (knowledge of Hindi is an added advantage).
- Strong persuasive and customer engagement abilities.
- Familiarity with CRM tools and sales tracking systems.
- Ability to work independently with a target-driven mindset



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