Associate

2 weeks ago

Thane, India TATA Capital Full time

**Job Purpose
**Responsibilities
**Core Responsibilities**:

- Partner with Leadership team to enhance Customer Experiences by implementing successful call center programs
- Identify, Recommend and Support the implementation of various programs for the improvement of call center Quality
- Identify potential quality issues and initiate investigations in coordination with the leadership team
- Meet vendor call centre team weekly to review quality reports, discuss team performance, identify favorable / unfavorable trends, and resolve escalated issues
- Handling Customer Queries & meeting Deadlines on daily basis records related to customer, also prepare plan for Audit also.
- Supports development of quality assurance strategies, processes, guidelines and control plans which assure quality & enhanced customer experience
- Efficiently gather complete information to access and fulfill customer need.

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