E-commerce Executive

4 days ago

Sahibzada Ajit Singh Nagar Mohali Punjab, India Repair My Phone Oxford Ltd Full time

As an E-commerce Executive, you play a critical role in driving the success of our online retail platform. With your expertise in e-commerce best practices and your passion for data analysis, you will manage and optimize our e-commerce operations while collaborating effectively with cross-functional teams to develop and implement strategies that increase sales and enhance the overall customer shopping experience.

**Responsibilities**:
**E-commerce Operations Management**:

- Oversee the day-to-day operations of our e-commerce website, ensuring product availability, pricing accuracy, and content management.
- Activation of the e-commerce accounts on Amazon Global accounts, eBay, TikTok Shop and back market.
- Collaborate with the marketing and creative team to ensure that product listings, promotions, and banners are up-to-date and visually appealing.
- Proactively monitor website performance and quickly address any issues related to site navigation, checkout process, or technical glitches.

**Sales and Revenue Growth**:

- Develop and implement effective e-commerce strategies to drive traffic, increase conversion rates, and boost online sales.
- Identify growth opportunities by conducting market research and analyzing trends, competitor activities, and customer preferences.
- Optimize the online shopping funnel by analyzing user behaviour and recommending enhancements that maximize revenue.

**Customer Experience Enhancement**:

- Focus on enhancing the overall customer experience by improving site usability, product information, and customer support.
- Implement customer feedback mechanisms and promptly address customer inquiries, complaints, and concerns.
- Work closely with customer service teams to resolve issues and ensure a seamless online shopping experience.

**E-commerce Analytics and Reporting**:

- Utilize web analytics tools to track key performance indicators (KPIs) such as traffic, conversion rates, and customer engagement metrics.
- Prepare regular reports and data analysis, providing insights to relevant stakeholders to make informed business decisions.
- Stay ahead in the e-commerce landscape by monitoring key industry trends and providing actionable recommendations.

**Requirements**:

- Bachelor’s degree in Marketing, Business, E-commerce, or a related field.
- Proven experience of a minimum of 2-3 years in e-commerce operations and online retail management.
- Strong knowledge of e-commerce platforms, content management systems, and web analytics tools.
- Excellent communication, negotiation, and interpersonal skills.
- Experience in handling international clients will be preferred first.
- Command in the English language (verbal and writing) is compulsory.

Pay: ₹300,000.00 - ₹420,000.00 per year

Schedule:

- UK shift

Supplemental Pay:

- Performance bonus

Work Location: In person

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