Client Relationship

2 weeks ago

Nashik Maharashtra, India Aavesh Enterprises Full time

We are seeking a proactive and customer-focused **Client Relationship Executive** to manage client interactions for our kitchen trolley and modular kitchen solutions. The role involves understanding client needs, ensuring customer satisfaction, and maintaining long-term relationships to drive repeat business and referrals.

**Key Responsibilities**:

- **Client Interaction & Consultation**:

- Serve as the primary point of contact for clients throughout the pre-sales and post-sales process.
- Conduct site visits and client meetings to understand space, design preferences, and functional needs.
- Provide expert advice on kitchen trolley layouts, materials, finishes, and accessories.
- **Sales Support**:

- Collaborate with the design and sales teams to create customized kitchen trolley solutions.
- Present quotations, follow up on proposals, and assist in closing sales.
- Maintain detailed records of client preferences, conversations, and transactions in CRM software.
- **After-Sales Support**:

- Coordinate with production and installation teams to ensure timely delivery and setup.
- Address and resolve customer complaints or queries efficiently.
- Follow up with clients post-installation to ensure satisfaction and gather feedback.
- **Relationship Management**:

- Build lasting relationships with clients to encourage loyalty and repeat business.
- Stay in touch with past clients and share new product offerings or upgrades.
- Develop referral networks through excellent service delivery.

**Required Skills & Qualifications**:

- Proven experience in client servicing or sales, preferably in the interior design, modular kitchen, or home improvement industry.
- Strong communication, interpersonal, and presentation skills.
- Basic understanding of modular kitchen components, especially kitchen trolleys.
- Ability to handle multiple client accounts and follow up systematically.
- Proficiency in MS Office and CRM tools.
- Bachelor's degree in Business, Marketing, Interior Design, or a related field.

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Compensation Package:

- Bonus pay
- Performance bonus

Schedule:

- Day shift

Work Location: In person

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