Apprentice Trainee

1 week ago

Bengaluru Karnataka, India BetaNXT Inc Full time

**Role**:

- 24/7 technical support: Technical Operations Centre (TOC)
- Involves working shifts (including weekends and holidays) as First / Second level technical support for our 24/7 Technical Operations Centre
- Monitoring and Maintaining Products and services
- Monitoring servers and systems availability and productivity and troubleshoot incoming tickets and alerts, resolve, or escalate issues.
- Building reports and dashboards.
- Logging, tracking and resolving/ escalating incidents using ServiceNow ticketing tool and maintaining history records and related problem documentation.
- **
Skills required**:

- Possess the ability to solve and isolate complex technical ' business problems with the ability to interact with the people at all levels.
- Demonstrate exceptional verbal and written communication skills, communicate effectively with the customers and at all levels of the organization.
- Have the ability to understand international accents.
- Be able to articulate the response to the customer queries.
- Be a Critical thinker and have analytical and problem-solving skills
- Have the ability to learn and adapt quickly to new work.
- Have organization skills to balance and prioritize work.
- Have the ability to work in a team environment.
- Technical Skills:
Mandatory skills:

- Background in computer science
- Understanding of basic IT Infrastructure functioning
- Knowledge on Windows
- Microsoft 365 Suite - Sharepoint, Outlook, Teams, Excel, Word, PPT
- Good to have the knowledge of
- AWS, Cloud (Any projects in AWS and Cloud)
- Awareness of Technical Operations Support / Customer Support / Enterprise Product and Support
- Incident management
- ITIL knowledge
- UNIX / Linux Knowledge
- Hyper-V or VMWare support, DNS Servers, Terminal Services and Remote Desktops, Web Servers (IIS and Apache).
- Active Directory, Windows Server, and network concepts
- Solarwinds, Control-M, CheckMK, DynaTrace, Putty, Remedy, JIRA, Confluence, & ServiceNow.
- Linux, UNIX commands, UNIX Shell scripting, SQL, WebLogic, Tomcat.

**Qualifications**
- Engineering degree

**Work experience**
- 0-2 years
- Fresh graduates with no prior experience are also eligible.

**Work Environment**
- Office environment (No Work from Home / remote work)
- Require working in shifts (including holidays and weekends)

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