Customer Service Executive

1 week ago


Edapalli, India Hira Outsourcing Services Pvt Ltd Full time

Requirements:
*High school diploma or equivalent; college degree preferred

*Good typing skills in English

*Ability to handle multiple tasks, prioritize, and manage time effectively

**Benefits**:
*Competitive salary and performance-based incentives

*Comprehensive training program to enhance your customer service skills

*Health insurance coverage

*Supportive and inclusive work environment.

**Responsibilities**:
*Respond promptly to customer inquiries via chat in a friendly and professional manner

*Identify customer needs and provide appropriate solutions or alternatives

*Maintain accurate and detailed records of customer interactions and transactions

*Follow company policies and procedures to handle customer complaints and provide timely resolutions

*Collaborate with cross-functional teams to resolve complex customer issues and ensure a seamless customer experience

*Meet and exceed monthly individual and team performance targets for customer satisfaction, response time, and productivity.

**Salary**: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Edapally, Kerala: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (preferred)


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