Chief Architect

**We help the world run better**

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Within the Customer Services and Delivery (CS&D) board area, the mission of the Enterprise Cloud Services (ECS) organization is to run and operate SAP’s private cloud offering. Isolated private cloud landscapes are built for customers both in SAP owned datacenter as well as on IaaS infrastructure provided by Hyper-Scalers like Microsoft Azure, Google Cloud Platform or Amazon Web Services (AWS). Services are delivered from all regions (EME/AME/APJ) having a strong international focus and cultural diversity.

As part of ECS Delivery Technical Operations the Database Services Team is responsible for enabling Database Technologies and operating them at maximum efficiency. Beside project delivery and day to day administration we are part of strategic pilot projects for new technologies as reference for other customers. Teams provides stable operational support for customer Database landscapes for their critical business systems.

For our Delivery Centers, we are looking for Chief Databased Architect - with a strong technical background for supporting critical projects & administration in the Enterprise Cloud Services Delivery environment. Beside administration we are part of pilot projects for new technologies as reference for SAP customers.

**THE ROLE**:
As a Chief Database Architect, your role will be to lead the Center of Excellence Team comprising of Database Administrators / Expert & Architects managing the complex Database Service delivery mainly involving SAP HANA, ASE besides other databases, driving critical topics related to Incident Management, Problem Management, along with other critical activities on the DB.
- Bring in Ideas for new projects and drive them to bring database innovations/ improvements faster to the customer.
- Infrastructure landscape re-architecture and new technology adoption as needed
- Contribute to creating Database related Technical roadmap for customers.
- Bring in operational enhancements to enhance the simplicity of the operations.
- Bring transparency on the TCO reduction or operational excellence through innovations
- Develop new services for Databases to be offered to the customers.
- Act as trusted advisor for the team and guide them during their on-calls when in critical Database situations or during escalated customer engagements.
- Act as Single Point of Contact for the alignment on DB topics with CAE Architecture and Data Management team and drive discussions from the perspective of ECS DB operations
- Drive projects using agile methodology and follow scrum model
- Collaborate with Product Management and Development teams to highlight the challenges in operations and bring improvements.
- Share technical knowledge within the team to bring improvements.
- Bring migration improvements in lowering the cutover duration and at the same time increasing our standardization.
- Handle unique non-standard DB requirements, creating project plan with technical details for the execution team.
- Willingness to take the on-call duty/Manager On-Duty / Weekend tasks during working hours. The on-call duty is based on rotation.

**WHAT WE OFFER**:

- Opportunity to work with customers from all industries
- Opportunity to work on systems running with different Applications (S/4HANA, BW4HANA, ECC on HANA, Datamart etc.)
- Experience largest scale-up systems 32TB
- Exposure of working in different hyperscalers (AWS, Azure, GCP, IBM Cloud)
- Special customer engagements involving in planning of critical activities
- Engage with experts and development within SAP

**WHAT YOU BRING**:
Architectural & Database Skills:

- Extensive Experience on RDBMS products
- In-depth knowledge of a Database (SAP HANA/ ASE/ DB2) architecture, Troubleshooting and Performance management.
- Exposure to automation tools/ scripting or processes
- Very strong experience in DB operations (HANA/ ASE/ DB2), handling customer escalations.
- Strong understanding of all critical activities in Database
- Experience in handling operational on-call.
- Experience in creating knowledge base articles, best practice guides.
- Strong leadership skills to negate challenging situations
- Global thinking and a strong customer focus

**ROLE REQUIREMENTS**:

- 20+ years in customer experience and operational roles, with experience in handling incidents and service requests.
- Extensive knowledge of SAP HANA/ Sybase ASE/ DB2 Architecture, and strong exper