Client Servicing Executive

3 days ago


Wagle Estate Thane Maharashtra, India MetaMinds Studio Full time

**Job description**

**Job Title**: Client Servicing Executive

**Company Description**:We are a group of website developers, 3D animation artists, and UI/UX website designers. We are working with various international brands for website development, website designing, and custom ERP software development projects.

**Location**: Wagle Industrial Estate, Thane.

**Job Type**: Full-time

**Job Overview**: A Client Servicing Executive plays a crucial role in maintaining and nurturing client relationships, ensuring their satisfaction, and acting as a bridge between the company and its clients. This role is vital in retaining and expanding the client base and ensuring that client needs are met.

**Key Responsibilities**:

- **Client Relationship Management**:Develop and maintain strong, long-lasting client relationships.

Understand clients' business needs, goals, and objectives.
Act as the main point of contact for client inquiries, requests, and concerns.
- **Account Management**:Handle multiple client accounts efficiently.

Monitor and ensure the timely delivery of products or services to clients.
Identify opportunities to upsell or cross-sell additional products or services to existing clients.
- **Client Communication**:Communicate with clients to gather feedback and assess their satisfaction.

Address client issues, concerns, and complaints in a timely and effective manner.
Provide regular updates to clients on the status of their projects or accounts.
- **Documentation and Record Keeping**:Maintain accurate records of client interactions and transactions.

**Qualifications**:

- Bachelor's degree in Business, Marketing, or a related field.
- Proven experience in client servicing, account management, or a similar role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-focused mindset.
- Proficiency in using CRM software and other relevant tools.
- Analytical and data-driven approach to decision-making.
- Ability to work collaboratively with cross-functional teams.
- Attention to detail and strong organizational skills.
- Adaptability and the ability to work in a fast-paced environment.

MetaMinds is an equal opportunity employer. We welcome and encourage diversity in the workplace.

**Salary**: ₹10,000.00 - ₹20,000.00 per month

**Schedule**: Day shift

**Education**: Bachelor's (preferred)

**Experience**: Fresher

**Work Location**: In person

**Salary**: ₹10,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

Work Location: In person



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