Jr. IT Administrator IT Operations

7 days ago

Sayajigunj Vadodara Gujarat, India SmartNode Full time

**Key Responsibilities**:

- Provide IT support for **Windows, Mac, and Zoho Workspace** platforms.
- Troubleshoot and resolve hardware and software issues across different systems.
- Assist with basic configuration and troubleshooting of **routers** and networking devices.
- Offer **telephonic support** for networking issues to channel partners.
- Ensure proper setup and configuration of systems, particularly **laptops**, before handing them over to users.
- Handle incoming support calls, provide solutions either on-site or over the phone.
- Maintain detailed **documentation** of support calls and actions taken.
- Continuously explore new solutions and techniques for on-site troubleshooting and support.

**Required Qualifications**:

- **Education**: B.Tech in IT, Computer Science, or any related field.
- **Experience**: 2 to 4 years of experience in IT support or a related role.

**Required Skills**:

- Strong knowledge of **Windows** and **Mac** operating systems.
- Familiarity with **Zoho Workspace**.
- Experience troubleshooting hardware and software issues.
- Basic configuration and troubleshooting of networking devices like **routers**.
- Ability to provide remote **telephonic support** and guidance to clients and channel partners.
- Strong documentation skills with the ability to log solutions and findings.
- Effective problem-solving abilities and critical thinking.

**Location**:

- **Vadodara, Gujarat**

**Work Environment**:

- **Office-based** role.

Pay: ₹17,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 2 years (preferred)

Work Location: In person

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