Customer Service

6 hours ago

India Pearson Full time

Job Descriptions

OnVUE Technical Support Coordinator

We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.

Your Opportunity

**Title**: OnVUE Technical Support Coordinator

**Location**: We are a global company and department, with team members are based in Bloomington, Minnesota and Noida, India. This position is based in Bloomington Minnesota.

**Hours**: You will be working a regular full-time position - working a 40-hour shift each week. We are hiring available shifts which will include hours in the afternoon/evening and/or weekends. For example, Sunday - Thursday, Saturday - Wednesday, Thursday - Monday or Tuesday - Saturday. Subject to change based on business needs.

**New Hire Training**: During your first few weeks of onboarding, you’ll be asked to adhere to a training schedule that allows our teams to show you the ropes and create a foundation of required knowledge you’ll use throughout your career with Pearson.

PRIMARY RESPONSIBILITIES

Technical Support and Troubleshooting

Collect essential and relevant information to highlight trends, sharing findings with internal stakeholders to drive solutioning.

Follow through on commitments and take responsibility for results, effectively prioritizing tasks. Identify and proposes solutions for barriers to leadership.

**Deliver first-class customer service**

Understands the expectations of a test taker and able to adapt your communication style to meet the needs of a conversation while delivering service that exceeds customer’s needs within department guidelines.

Background Requirements

Education and Experience

Minimum High School Diploma or equivalent

Customer service experience preferred

Basic technical troubleshooting experience preferred

**Key characteristics we are looking for**

Passion for customer service and find joy in helping others succeed.

Has a patient, positive, compassionate, and friendly demeanor.

Thrive working with a team and technology.

Eagerness to learn and willing to adapt to situations as business needs change and demand for service grows.

Conflict management skills; diplomatic and sees feedback as an opportunity for growth.

Time management skills; can quickly and effectively adapt to changes.

Ability to deal with ambiguity and overcome objections.

Strong attention to detail.

Willing and able to work assigned shifts, flexible work arrangements and time off may be limited during specific times due to business demands. All overtime must be approved in advance.

1158774
**Job**: Customer Success

**Job Family**: GO\_TO\_MARKET

**Organization**: Assessment & Qualifications

**Schedule**: FULL\_TIME

**Req ID**: 20287

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