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Customer Care Executive

3 weeks ago

Gurugram Haryana, India Drimlite Full time

**Job Title**: Fintech Customer Service Representative

**Job Type**: Full-time

We are seeking dedicated individuals to join our team as Fintech Customer Service Representatives for the Fintech process. As part of this role, you will be responsible for providing exceptional customer service to our clients in the fintech sector.

**Key Responsibilities**:

- Responding to customer inquiries and resolving issues promptly and efficiently.
- Assisting customers with transactions and account-related queries.
- Ensuring customer satisfaction through effective communication and problem-solving.
- Adhering to company policies and procedures while delivering high-quality service.

**Requirements**:

- Excellent communication skills in both English and Hindi, with no Mother Tongue Influence (MTI) or Regional Tongue Influence (RTI), and no grammatical or pronunciation errors.
- Graduation from any field.
- Proficiency in Hindi writing skills.
- Versant 5-6 Certification preferred.
- Salary range: upto 30,000 CTC, based on experience.
- Willingness to work 24/7 rotational shifts. Day shifts available for females till 7:30pm, rotational shifts for males.

**Job Types**: Full-time, Fresher

Pay: ₹25,000.00 - ₹31,838.22 per month

Schedule:

- Day shift
- Rotational shift

Work Location: In person