Survey Operations Executive

5 days ago

Pune Maharashtra, India Pepup HR Full time

**ABOUT THE ROLE**: We are hiring a Survey Operations Executive (Telephony) to manage daily operations, ensure smooth execution of outbound calls, and uphold high-quality standards. The role involves overseeing call agent performance, providing guidance, and implementing best practices to improve efficiency. You will work closely with internal teams to drive process improvements, monitor key call metrics, handle escalations, and ensure service level targets are consistently met in a dynamic and challenging environment.

**KEY RESPONSIBILITIES**:
− Supervise and coordinate the daily activities of the call center agents, ensuring adherence to scripts, processes, and quality standards.

− Coordinate with the call center team while handling quality checks and assessments to ensure smooth operations.

− Monitor call metrics, such as average handling time and take corrective actions when necessary.

− Handle escalated calls, resolve issues, and provide a superior level of service.

− Provide regular feedback and coaching to call agents to improve their performance and Call handling skills.

− Collaborate with internal teams to streamline processes and implement strategies for operational excellence.

− Conduct interviews and participate in the hiring process of new call center agents, ensuring that the recruitment aligns with operational needs and service standards.

**REQUIRED QUALIFICATIONS**:
− Must be a Graduate or a Postgraduate.

− 1+ year of experience in call center operations.

− An excellent listening and communication skills is must, both verbal and written in Hindi and English/Marathi.

− Proficiency in Excel & MS-Word,

− Ability to deliver measurable outcomes under pressure.

Pay: ₹300,000.00 per year

Work Location: In person

**Speak with the employer**
+91 8769707155

  • Field Survey Executive

    5 days ago

    Dharavi, Mumbai, Maharashtra, India Niyal Services Full time

    Field Operation of the Door to door survey consists of planning, executing and overseeing the activities of the door to door survey. - **Experience**: 0-5 Years - **Language Requirement**: Must be fluent in Marathi ( written and Verbal ) - **Education**: Undergraduate or Graduate in any discipline - **Job Location**: Andheri, Dharavi - **Budget**: Rs. 15000...

  • Survey Executive

    4 days ago

    Nashik, Maharashtra, India Impact HR & KM Solutions Full time

    Conduct surveys on land sites and properties Examine previous records and evidence to ensure data accuracy Research and design methods for survey processes Use equipment and tools to accurately measure land features (e.g. longitudes, latitudes) Build maps, sketches, and charts Supervise and provide guidance to field staff Purchase and maintain...

  • Product Owner, Survey

    22 hours ago

    Pune, India Numerator Full time

    Numerator is looking for an experienced, user-focused Product Owner to join our Survey Product team. This person will work closely with frontend and backend engineers, UX designers, and product managers supporting our survey offering here at Numerator. We are looking for a Product Owner who loves building products and wants to make something that is...

  • Male Field Survey Executives

    2 days ago

    Pune, India Anand Property Finance Limited Full time

    Greetings from Anand Property Finance Limited..!!! **Male Field Survey Executives Responsibilities include**: **Work Experience required: - Fresher’s** **Location: - Parmar Chamber, Sadhu Vaswani Chowk, Pune - 411001.** **Responsibilities**: - This is a field job requiring constant travelling to connect with customer and understand customer behaviour...

  • Network Survey Vehicle Surveyor

    2 days ago

    Mumbai, Maharashtra, India TPF Engineering Full time

    **Sr. No.** **Description** **Requirements**: **1** **Educational Qualification** - Diploma/Bachelor’s degree in Civil, Surveying, Geography, Engineering, or a Related Field **2** **Experience** - Minimum experience in surveying, preferably with network survey vehicles. Preferable experience with GPS/GNSS, LiDAR and related software. - 2...

  • Commercial Leasing

    22 hours ago

    Pune, India Bricspace Properties Full time

    **Job Details**: The Executive will be required to survey the territory and develop excellent relationships with the Commercial property landlords and corporates. The person should be self driven to maintain excellent relationships with landlords and get property onboard. The Executive will be responsible for collecting the property data and maintaining a...

  • Faculty Surveying

    2 days ago

    Dadar, Mumbai, Maharashtra, India Khagolam Institute of Geoinformatics Full time

    should have strong knowledge on Surveying and Drawing - Knowledge of AutoCAD and GIS, LiDAR, Software - Good communication and presentation skills - Carry out regular teaching and practical classes as per prescribed guidelines - Consultancy in surveying for ongoing projects - Should know how to operate Total Station, AutoLevel, Drone Only who are willing to...

  • Accounts & Survey Report Executive

    4 days ago

    CBD Belapur, Navi Mumbai, Maharashtra, India Bipin Marine Services Full time

    Qualification: Graduate in any discipline Experience: Fresher/1 year experience **Role -** - Generating Clients bills - Follow up the clients for outstanding - Coordination with Surveyor - Preparation and sharing Survey report to the clients - Performing miscellaneous work as and when instructed by the management staff **Salary**: ₹11,000.00 -...

  • Field Survey Executive

    22 hours ago

    Solapur, Maharashtra, India VM Careers Full time

    We are Alpha Infotech, a Marketing Research company. Urgently looking for: Field Survey Executive - Male / Female (Location : Solapur) Job Description: - Fresher Graduate or Undergraduate from BBA/B.Com background - Strong Communcation and presentation skills - Good Analytical skill, organising skills & interpersonal skills. - Adequate knowledge of data...

  • Operation Executive

    3 days ago

    Pune, India Kautilya Bharat Foundation Full time

    **Job Location - Pune** **Required Skills & Experience**: - Any Graduate or BSW or MSW or MBA** **- 1 to 3 years of working experience.** **- Fresher’s can also apply** **- Willingness to work, stay and travel.** ***: - Proficiency in Marathi and Hindi** **About Us**: **Kautilya Bharat Foundation is Maharashtra's first political consultancy firm which...