
Dispatch Executive
4 days ago
**Increased Responsibility**
- **Autonomous Dispatch Management**: Take full responsibility for managing dispatches, including scheduling, route planning, and ensuring optimal delivery.
- **Problem Solving**: Handle more complex issues such as delays, damage claims, or emergency rerouting independently, with mínimal supervision.
- **Reporting & Documentation**: Prepare daily or weekly dispatch reports, including performance metrics like on-time delivery rates, efficiency, and driver performance.
- **Optimization**: Start to make recommendations for route optimization or process improvements based on analysis of delivery data.
2. **Team Leadership and Coordination**
- **Training New Employees**: Assist in training or mentoring new dispatch staff and onboard them into the system and processes.
- **Managing a Small Team**: Lead a small group of junior dispatchers or coordinate drivers to ensure smooth operations.
- **Handling Customer Relations**: Take more responsibility for addressing customer complaints, especially around service delays or shipment problems.
- **Liaising with Other Departments**: Work closely with warehouse staff, suppliers, and customer service teams to ensure smooth operations and information flow.
3. **Process Improvement**
- **Efficiency Improvements**: Suggest and implement improvements for dispatch processes, including updating scheduling protocols, optimizing delivery routes, and utilizing new technologies to streamline operations.
- **Monitoring KPIs**: Track and analyze key performance indicators (KPIs) like delivery times, customer satisfaction, and cost efficiency, and provide suggestions for improvement.
**Skills Developed Over 2 Years**:
- **Software Proficiency**: Expertise in using dispatch and logistics software (e.g., Route optimization tools, SAP, TMS).
- **Communication Skills**: Enhanced verbal and written communication skills when interacting with drivers, customers, and other teams.
- **Problem-Solving**: The ability to handle unexpected challenges such as delays, lost shipments, or vehicle breakdowns with mínimal disruption.
- **Time Management**: Improved efficiency in prioritizing tasks and handling multiple shipments simultaneously.
- **Leadership and Teamwork**: Ability to supervise, coordinate, and collaborate within a team to ensure operations run smoothly.
**Job Types**: Full-time, Permanent
Pay: ₹28,000.00 - ₹30,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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