Associate Product Operations

**About the Role**:
**Grade Level (for internal use)**: 09
Job Description Summary
S&P Global Market Intelligence (AVS) service is a best-in-class centralized source of validated corporate action announcements for three million equities, fixed income, and structured finance securities across global markets. AVS services customers as an only source that streamlines operations for the collection, validation, and dissemination of corporate actions.
The Corporate Actions Product Services Team across locations in India, Singapore, London, New York, and Dallas is responsible for corporate actions validation research, client support and new client onboarding, vendor management, quality control, and strategic support for new operational and product initiatives. The global team of corporate actions research analysts monitors domestic and international corporate actions announcements from the point of notice of inception and conducts a stringent cleansing process. AVS receives corporate actions information from vendor feeds, which create an announcement composite that the team researches and enriches to produce validated multi-sourced corporate actions records for customers to pass notification on to their clients to take investment decisions and allocate entitlements that result from the event.
Key functions include data capture and validation of announcement publication initiated by information received from vendor feeds, data enrichment, research and analysis, interfacing with agents, supporting clients’ inquiries to further elaborate on market nuances, strategic operations projects and assignments that contribute to the business's product roadmap and revenue generating initiatives.
Duties & Accountabilities
Review corporate action announcements and conduct research to obtain details required to validate and complete announcements for publication of composite records to clients.
Conduct research leveraging various sources, including but not limited to prospectuses, information circulars, exchanges and bulletins, and company websites to thoroughly source and validate corporate action information.
Interface with Domestic and Foreign Paying/Transfer/Information Agents, Custodian Banks, Exchange Officials, and other external parties to obtain informative details on corporate actions.
Review daily exception reports; research and resolve exceptions.
Contribute input to develop/modify procedures and controls.
Collaborate with local and global team members to improve procedures and identify and implement opportunities to realize efficiencies and improve quality for a better downstream product and to enhance level of service delivered to clients.
Contribute to user acceptance testing and special projects in partnership with Product Services teammates locally and in other locations, and with Product and Technology Team counterparts.
Understand Service Level Agreements (SLAs) and their impact on operations and clients.
Competencies
Degree in finance preferred.
4-8 years relevant work experience
Strong awareness of global financial markets and in-depth knowledge of equities and fixed income markets
Strong research and data mining skills required.
Knowledge of financial markets and awareness of current global financial news
Out of the box thinker with proven analytical and critical thinking skills
Elevated level of initiative with strong propensity to work under pressure to meet tight deadlines.
Meticulous
Strong people skills with propensity to be vocal, ask questions, share information and ideas with local and global teammates.
Strong verbal and written communication skills for interactions with teammates across roles and locations, external information sources, and clients
Ability to work well both independently and as a member of a team.
Flexible to work in shifts (no late-night shifts required)
Excel and SQL skills preferred.
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
What’s In It For You?
**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People**:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curio