Freight Forwarding Executive

3 days ago

Anna Salai Chennai Tamil Nadu, India serama logistics pvt ltd Full time

**Key Responsibilities**

**1. Operations & Coordination**
- Manage booking, scheduling, and execution of **sea and air shipments**.
- Coordinate with shipping lines, airlines, co-loaders, consolidators, and overseas agents.
- Track cargo status, monitor transit times, and proactively resolve exceptions/delays.
- Arrange inland transportation and ensure timely pickup/delivery.

**2. Documentation & Compliance**
- Prepare and verify **Bill of Lading, Air Waybill, commercial invoices, packing lists, COO, etc.**:

- Ensure compliance with **Incoterms, international trade regulations, and customs procedures**.
- Liaise with customs brokers and port/airport authorities for smooth clearance.
- Maintain accurate shipment records and filing systems.

**3. Customer Service**
- Serve as the key contact for clients regarding shipment updates and inquiries.
- Provide timely shipment visibility, tracking reports, and status notifications.
- Resolve customer issues with a problem-solving, customer-first approach.

**4. Pricing & Cost Control**
- Obtain and negotiate freight rates from carriers, airlines, and agents.
- Prepare and share quotations with clients in line with company pricing policies.
- Verify vendor invoices and coordinate with the finance team for billing and collections.

**5. Reporting & Continuous Improvement**
- Prepare MIS reports, shipment KPIs, and cost analyses.
- Suggest process improvements to reduce lead times and optimize costs.
- Stay updated on industry developments, trade regulations, and freight forwarding trends.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

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