System Administrator

2 weeks ago

Ahmedabad Gujarat, India DEV Information Technology Ltd. Full time

SUMMARY

KEY RESPONSIBILITIES
- Log all issues / customer requests and resolutions
- Communicate with users, explain issues and resolutions, update activity or train on new IT asset (Hardware, software or process)
- Troubleshoot issues by utilizing resources like KB / Standard Operating Procedure, peer support, supervisor guidance and management consultancy
- Provide after-hours support for Infrastructure related emergencies as well as maintenance
- Provides on-call high priority 24/7 technical support as necessary
- Continuously monitor the SLA and ensure the incidents are handled within timeline
- Ensure CMDB and all IT digital assets are real-time updated
- Contribute on building digital assets (knowledge base, technical documentation, manuals and IT policies)
- Adhere to compliance and governance standards and report any non-compliances to the manager
- Participate & contribute in IT team meetings
- Provide methodological assistance to client / peers
- Follow timely delegation / escalation procedure
- Follow ITIL standard practices for incident, change and problem management
- utstanding analytical and technical problem-solving skills
- Stay updated with technology updates
- Excellent Interpersonal and communication skills (verbal and written)
- Excellent organizational, time-management and prioritization skills
- Promote positive customer service attitude among peers

SKILLS AND EXPERIENCE
- 3+ years of experience in managing Windows 2008, 2012, 2016, 2022 environments at an enterprise level
- Monitor capacity and availability of IT Systems and IT resources
- Monitor backup systems to ensure backup consistency
- Perform restore of data from backup system
- Basic knowledge on Active Directory, DNS, Web Server
- Fundamental knowledge of File Server, Microsoft Hyper-V, VMWare, Backup solutions
- Working knowledge on Microsoft Azure / AWS Infrastructure services
- Basic knowledge on Exchange Online, Microsoft Team and Microsoft SharePoint
- Monitor system logs (logs, IDS/IPS/ Content Filter, Backup Jobs, etc.)
- Basic knowledge of mail server protocol (SMTP, POP, IMAP)
- Basic knowledge of database systems (MySQL, MSSQL)
- Audit IT infrastructure and publish monthly health report

Pay: From ₹50,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Monday to Friday
- Night shift

Supplemental Pay:

- Shift allowance

Application Question(s):

- How many years of experience do you have in Windows Server?
- How many years of experience do you have in Microsoft 365?
- How many years of experience do you have in Windows & Linux Server?
- How many years of experience do you have in Monitoring Tools Like - Nagios, Zabbix?
- How many years of experience do you have in Virtualization?
- How many years of experience do you have in MSSQL/MySQL?

**Education**:

- Bachelor's (preferred)

Work Location: In person

**Speak with the employer**
+91 9099910248

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