Customer Service Representative

2 days ago

Mumbai, India JCB SALONS PVT LTD Full time

**Job Overview**
We are looking for a professional and competent 'Salon Receptionist' Or 'Call Center Representative' to join our salon head office. You will be managing our leads and be responsible for converting those leads and pass it on to our respective salon for appointments.
You will be the primary point of contact between the salon clients and the salon team. You will be directly working with our Salon Owner. You should be capable to manage customers with elegance, even amid peak demand hours. You will assist us in boosting our reputation by building friendly relationships with clients..
- Greet customers, convert the lead and pass on to the respective salons.
- Advise assigned beauticians about customer’s arrival and update them about the services which they want.
- Answer inquiries of clients regarding the beauty services of the salon and schedule their appointments.
- Notify customers about new offers and services of the salon on a timely basis.
- Provide cross-sell services through brochures and gift vouchers whenever applicable.
- Update customer records with contact, bill details, appointments and services provided to them.

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 2 years (required)
- Customer service: 2 years (required)
- SALON INDUSTRY: 1 year (required)

**Language**:

- English (required)
- Health insurance

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