Customer Support Representative

2 weeks ago

Mumbai, India Testriq QA Lab LLP Full time

**JOB DESCRIPTION**

**Profile **:Customer success (Executive)
**Experience** : Fresher
**Salary** : 3 to 4 lpa
**Location** : Andheri (Marol)
**Work from office**

**Your day-to-day work will involve**
- Meet targets by answering customers’ queries through a ticketing system (Inbound / Outbound
- Go above and beyond to create a delightful experience for the customer
- Research required information on IDfy Portal in order to solve customer queries and issues
- Identify and escalate priority issues, and report to the high-level management
- Route inbound calls to the appropriate resources.
- Documenting notes on cloud-agent after each call interaction
- Follow the scripts and processes after having a complete understanding of the customer query
- Understand the BGV industry in order to answer to the client needs
- Invite customers to share CSAT scores on mails and calls
- Communicate and coordinate with the operations teams and sales department
- Track reports for customized processes of specific clients
- Have a good focus and complete the tasks from beginning to end in a good time frame
- Listening and reading carefully clients’ mails
- Being able to follow strict conditions
- Able to maintain customer confidentiality
- Adopt an empathetic approach towards the client with politeness and pleasant attitude

**Salary**: ₹25,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

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