Cloud Support Associate

**Cloud Support Associate** **Location**: Bengaluru** Working Days - Sunday to Thursday (Weekend off would be Friday & Saturday) The worldwide data management software market is massive (IDC forecasts it to be $138 billion by 2026). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity. Cloud Support Associates are a key part of our elite Technical Services organization that supports MongoDB customers worldwide, with teams in locations including New York, Austin, Palo Alto, Sydney, Delhi, Dublin and Tel Aviv. If you're passionate about the opportunity to get comfortable working with the cloud every single day and be part of a team that works at the frontier of SaaS services and database systems, this is the role for you. **Why MongoDB is a fantastic place to work and build your career**: - Be a part of the company that's reinventing the database, focused on innovation and speed - Enjoy a fun, inspiring culture that is engineering focused - Work with talented people around the globe - Learn, contribute and make an impact on the product and community **Responsibilities**: - Troubleshoot and solve customer issues on production environment - Support the deployments including monitoring and providing answers to customer inquiries - Become a product expert for customers and stay up-to-date on new features in MongoDB - Identify and write internal and external technical articles or knowledge-base entries, like typical troubleshooting steps, workarounds or best practices **What are we looking for**: - 3+ years experience managing and troubleshooting Linux or Windows systems. - Familiarity with Amazon Web Services or other cloud infrastructure platforms - Exposure to Database Fundamentals and General Troubleshooting in any Relational/Non Relational Database Engines - Programming/scripting experience in any languages is a plus not mandatory - Working knowledge of web and network protocols and standards (HTTP, TLS, DNS, etc) - Experience in troubleshooting distributed high-performance systems - Excellent analytical skills, passion for pinning down technical issues, and solving problems - BS in Computer Science, Engineering or equivalent experience in software and/or a technologically relevant field **Do you know, Why MongoDB is a fantastic place to work and build your career?**: - Disrupting a $64 Billion market - Top NoSQL database in the world - Largest Ecosystem and the fastest growing database in the world - 17, 000+ customers and over 110 million downloads - Sequoia Capital and a number of other Top VC firms have invested in MongoDB. Sequoia Capital calls us out as one of their flagship portfolios; Sequoia has also invested in Apple, Google, Youtube, and WhatsApp - 9-figure revenue company, with very high double-digit growth rates - Be a part of the company that's reinventing the database, focused on innovation and speed - Enjoy a fun, inspiring culture that is engineering focused - Work with talented people around the globe - Learn, contribute, and make an impact on the product and community. **Our Benefits**: - Competitive salary and equity - Comprehensive Health cover, dental cover, travel insurance & Life Insurance - Free lunch twice per week and a fully stocked kitchen with healthy and sweet treats - Macbooks are company standard - 26 weeks Maternity & 20 Paternity leave to spend time with new arrivals **About us**: To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB, and help us make an impact on the world "MongoDB is an equal opportunities employer."