Associate, Client Delivery

Job ID: 31437

Location: Mumbai, IN

Area of interest: Operations

Job type: Regular Employee

Work style: Office Working

Opening date: 11 Jun 2025

**Job Summary**

**Strategy**
- Implement delivery of MO change projects and improvement/ remediation programs.
- Identify process improvement opportunities and work closely with management to implement the change

**Business**
- Implement delivery of MO change projects and improvement/ remediation programs.
- Identify process improvement opportunities and work closely with management to implement the change.

**Performance Delivery**
- Core contributor to ‘Speed to Market’ New-To-Bank Client Onboarding, CDD Renewals and Static Management delivery and process with the aim to improve ‘time to revenue’ and client service experience.
- Troubleshoot difficult cases with the relevant stakeholders. Proactively identify potential issues/ concerns and escalate to management for attention/ support.
- Contribute to the teams’ BAU productivity at the highest standards.
- Work in partnership with Associates to implement the Global MO model between the countries, regions and hubs, ensure uniform approach towards implementation of Global MO Model and adherence to DOIs and process notes.

**Key Responsibilities**

**People & Talent**
- Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
- Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
- Employ, engage and retain high quality people, with succession planning for critical roles.
- Responsibility to review team structure/capacity plans.
- Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.

**Risk Management**
- Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them
- The ability to interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measures

**Governance**
- Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
- Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
- Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]*
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- *amend items in square brackets to include those that are relevant for your country/business/function, but all should include The Right Environment.
- RM, Legal, Compliance, Credit, FM, LDU
- Document negotiation
- Complexity
- Communication

**Competencies**
- Action Oriented- Collaborates- Customer Focus- Gives Clarity & Guidance- Manages Ambiguity- Develops Talent- Drives Vision & Purpose- Nimble Learning- Decision Quality- Courage- Instills Trust- Strategic Mindset- **About Standard Chartered**
- We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.- Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see