Voc Operations Avp

4 days ago

Gurgaon, India Greenwich Associates Full time

Job Description: Associate Vice President (AVP) - VoC OperationsLocation: GurgaonJFM: 11ACoalition Greenwich is the leading global provider of data, analytics and insights to the financial services industry. We specialize in providing unique high value dataand actionablerecommendations to help our clients improve their business results. Our products and services focus on the key insights, metricsand advice our clients need to manage all aspects of their business. Coalition Greenwich clients include nearly all of the world’s leading investment banks, commercial banks and asset managers.Position overviewThis position is responsible for managing various data collection processes in India, including Field support activities. The position will manage both the operational workflow from India and the evolution and development of various data collection processes in India. The position will closely collaborates with the onshore data collection teams and other stakeholders in Stamford and London to understand the work flow and identify potential synergiesPrincipal Responsibilities:Management: - Create an empowering environment through effective feedback, coaching and support
- Ensuring governance to report, address and manage issues
- Ensuring delivery remains on target for time and qualityOperations:

- Plan, implement and manage the overall workflow for data collection teams in India
- Monitor the day-to-day operations and optimize business workflows
- Show understanding of the end-to-end market research operations
- Owns processes or projects of varying complexity in a global setting - Ensure all process documentation is updated regularly with any changes
- Communicates process, talent, or other issues proactively for timely resolutionRequired Experience/ Skills
- Bachelor's degree required, MBA preferred - 5-10 years of experience in market research, exposure to Financial Services is an asset
- Strong execution skills to deliver with pace and quality
- People engagement skills, including proven ability to build and manage teams - Exposure to different functions of a global organization preferable
- Ability to manage multiple projects at one time

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