Associate-telesales
2 weeks ago
**Associate**:
- Telesales Package (264,000-336,000 LPA)
**Location**-Jhandewalan New Delhi,
Roles and Responsibilities
- Responsible for lead conversions and demonstrate exceptional customer and relationship management skills
- Nurture and convince customers to sell, cross-sell and up-sell various products.
- Increase brand awareness through customer interaction.
- Recommending potential innovations in products and services to the management by collecting and analysing customer information and needs.
- Understanding customer requirements and influencing them to buy/renew products and services by sharing relevant product information.
- Increasing renewal rates of products and users and reducing churn along with identifying opportunities for continuous improvement.
- Regularly calling users and creating follow-ups with interested leads to increase sales in various locations.
- Work closely with members of other teams to translate business needs and product requirements into new solutions for customers.
- Build sustainable relationships of trust through open and interactive communication
- Maintaining quality customer service by following the standards set by the organization and increasing brand awareness through customer interaction
- Logging and regularly maintaining a report for calls done and follow-ups made
- Handling in-house Customer Relationship Management (CRM) tool to efficiently manage all touchpoints with customers from the time of sign-up till purchase and beyond
- Any other business need that may arise.
**Job Types**: Full-time, Permanent
Pay: ₹21,000.00 - ₹28,000.00 per month
Schedule:
- Day shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (required)
- Sales: 1 year (required)
**Language**:
- Hindi (required)
- English (required)
Work Location: In person
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