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Immediately Required Customer Support Executive

2 weeks ago


Mumbai, India Alankit Group Full time

**We are Hiring for Freshers & Call Centre Executives - Mumbai.
- 7290072246**
- Generate quality leads of company's products through telephonic calling to new and existing clients of our company.
- Make outbound customer calls to promote and sell a product or service.
- Monitor competitors' products or services and create selling strategies for own products or services.
- Records each call on CRM software, as per company's policies and procedures
- Follow up with potential customers in a timely manner, if necessary and close them.
- Studying the details of each offering and remaining abreast of updates to these offerings.
- Record details of customer interactions, queries, complaints and comments/feedback.
- Route concerns that require immediate/special attention to concerned departments.
- Follow up to ensure necessary actions are taken to resolve the customer issues
- Consolidate existing customer base while building new customer base.

**Skill Set**
- Regional language proficiency
- Possess good communication skills, both oral and written
- Strong interpersonal, problem-solving skills and verbal and written communication skills
- Basic computer knowledge and technical skills

**Alankit Limited | R. R. House Ideal Industrial Estate| Opp. New Empire Mills Senapati Bapat Marg| Lower Parel West Mumbai-400 013, INDIA**

**Interview Timings : 10:00 AM- 05:00 PM**
- Role:_Business Development Executive (BDE)
- Salary:_ 1,75,000 - 3,00,000 P.A.
- Industry:_Banking
- Functional Area:_Sales & Business Development
- Role Category:_BD / Pre Sales
- Employment Type:_Full Time, Permanent
- Key Skills
- Customer SupportTelesales
- Customer RelationshipSalesLead GenerationClient Relationship ManagementCallingCold CallingOnline Lead GenerationBusiness DevelopmentOutbound Calling
- Skills highlighted with ‘‘ are preferred keyskills

Education
- UG:_Any Graduate
- PG:_Any Postgraduate