Online Sales Executive

**Job Title**: Online Sales Executive

**Job Location**: Surat

**Job Type**: Full-time

**Working Hours**: 10:00 AM - 7:00 PM (Monday to Friday), 10:00 AM - 5:00 PM (Saturday)

We are looking for a proactive and customer-focused **Online Sales Executive** to manage and enhance our online sales. The role involves engaging with customers, identifying their requirements, and seamlessly transferring qualified leads to the sales team. You will play a critical role in delivering exceptional customer service, driving sales, and ensuring a positive online customer experience.

**Key Responsibilities:Customer Interaction**:

- Address customer inquiries professionally, providing clear and detailed product information.
- Build rapport with customers to ensure a positive buying experience.

**Lead Qualification**:

- Identify potential leads based on customer interactions and requirements.
- Qualify leads by understanding their needs and ensuring they match our product offerings.
- Transfer qualified leads to the sales team for further follow-up and closure.

**Product Knowledge**:

- Develop in-depth knowledge of all products and services offered.
- Clearly explain product features, specifications, and benefits to customers.
- Stay updated with new product launches and updates.

**Customer Follow-Up**:

- Regularly follow up with potential customers to address queries and keep them engaged.
- Ensure timely communication to guide customers through the sales process.
- Provide after-sales support when needed to maintain customer satisfaction.

**Order Management**:

- Process customer orders accurately and coordinate with internal teams to ensure timely delivery.
- Provide customers with updates on their order status, tracking, and delivery timelines.

**Sales Reporting and Analysis**:

- Maintain records of customer interactions and sales inquiries.
- Track and analyze online sales performance to identify trends and areas for improvement.
- Provide regular reports on key metrics such as leads, conversions, and revenue.

**Marketing Coordination**:

- Collaborate with the marketing team to align online sales strategies with promotional campaigns.
- Utilize social media and other digital tools to promote products and generate leads.

**Requirements:Experience and Skills**:

- Minimum 1 year of experience in online sales, customer support, or a related field.
- Strong customer interaction skills with the ability to understand needs and provide solutions.
- Familiarity with e-commerce platforms, CRM tools, and digital sales platforms.
- Excellent written and verbal communication skills.

**Behavioral Traits**:

- Self-motivated, goal-oriented, and able to work independently.
- Strong organizational and time-management skills.
- A team player who collaborates effectively with sales and marketing teams.

**Preferred Qualifications**:

- Bachelor’s degree in Marketing, Business, or a related field.

**Contact Details for Application**:
**Name**: Girish Tulsiani
**Mobile**: +91 8866793981

If interested, kindly send your CV and schedule an appointment for your interview. You can choose any day between **12:00 PM and 4:00 PM**, except Sundays and Thursdays. Please confirm the appointment by letting us know which day works for you before your visit.

**Address**:
**Ilan Globe Trade Pvt Ltd**
401, 4th Floor, J9 High Street,
Near G D Goenka School,
Canal Vesu Road, Surat.

We look forward to hearing from you

Pay: ₹9,362.35 - ₹25,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Business development: 1 year (preferred)
- Lead generation: 1 year (preferred)
- total work: 1 year (preferred)
- Sales: 1 year (preferred)

**Language**:

- English (preferred)

License/Certification:

- Driving Licence (preferred)

Willingness to travel:

- 25% (preferred)

Work Location: In person