Customer Relationship Executive

5 days ago

Bengaluru, India Innoovative Stays Pvt Ltd. Full time

Job Title: Customer Relations Executive

**Overview**:As a Customer Relations Executive, you will play a crucial role in maintaining and enhancing the relationships between our organization and its customers. You will be responsible for ensuring customer satisfaction, addressing inquiries and concerns, and contributing to the overall positive image of the company. This position requires excellent communication skills, problem-solving abilities, and a customer-centric approach.

**Responsibilities**:
**Customer Engagement**:Build and maintain strong relationships with customers through regular communication.
Act as the primary point of contact for customer inquiries, feedback, and concerns.

**Issue Resolution**:Investigate and resolve customer issues or complaints promptly and effectively.
Collaborate with relevant departments to ensure quick resolution of customer problems.

**Customer Advocacy**:Promote customer advocacy and loyalty by understanding their needs and expectations.
Gather and relay customer feedback to the appropriate teams for continuous improvement.

**Communication**:Effectively communicate company policies, procedures, and product information to customers.
Keep customers informed about the status of their inquiries and resolutions.

**Cross-functional Collaboration**:Collaborate with sales, marketing, and product development teams to ensure a consistent customer experience.
Share customer insights with internal teams to enhance products and services.

**Customer Training**:Provide guidance and training to customers on product usage and best practices.
Develop and update training materials as needed.

**Documentation**:Maintain accurate and detailed records of customer interactions, feedback, and resolutions.
Generate reports on customer satisfaction and support performance.

**Proactive Outreach**:Proactively reach out to customers for feedback and to ensure their ongoing satisfaction.
Identify opportunities to upsell or cross-sell products or services based on customer needs.

**Qualifications**:

- Bachelor's degree in business, marketing, or a related field preferred.
- Proven experience in a customer-facing role.
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
- Ability to work independently and collaboratively in a team.
- Familiarity with CRM systems and customer support tools.
- Empathy and a customer-centric mindset.

**Attributes**:

- Customer-focused
- Proactive and solution-oriented
- Excellent interpersonal skills
- Detail-oriented
- Adaptable to change
- Team player

**Note**: This job description is a general outline of the key responsibilities and qualifications for the role of Customer Relations Executive. Actual duties and qualifications may vary based on the specific needs and requirements of the hiring organization.

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Evening shift
- Night shift
- US shift

Supplemental pay types:

- Performance bonus
- Shift allowance
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Ability to Commute:

- Bengaluru, Karnataka (required)

Ability to Relocate:

- Bengaluru, Karnataka: Relocate before starting work (preferred)

**Speak with the employer**
+91 9606032650

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