Servicenow Architect

XO Health believes healthcare is fixable. Become part of the community changing the face of the industry.

XO Health is the first health plan designed by and for self-insured employers that delivers a more unified health experience for everyone - from those who receive care, to those who deliver it, to those who pay for it.

We are growing a multi-disciplinary team of diverse and digitally empowered employees ready to rebuild trust in healthcare through comprehensive and unified transformation.

**ServiceNow Architect - India (Remote)**

Position Overview

**Key Responsibilities**

Platform Architecture & Design
- Design end-to-end ServiceNow architecture integrating CRM and HCLS modules to support healthcare insurance operations with enterprise-grade scalability and resilience
- Architect comprehensive integration framework connecting ServiceNow with AWS Data Lake, Microsoft Office 365/SharePoint, and diverse data sources via API and sFTP protocols
- Develop scalable, cloud-native architecture designed to accommodate rapid organizational growth and increasing data volumes
- Create resilient, fault-tolerant system design with disaster recovery capabilities and multi-environment deployment strategies
- Define enterprise data models, automated workflow processes, and robust integration patterns supporting complex healthcare insurance business processes
- Establish performance benchmarks and scalability metrics to ensure platform can handle projected growth in users, transactions, and data volume

Implementation Leadership
- Lead ground-up implementation of ServiceNow CRM and HCLS modules tailored for health insurance operations
- Implement case management workflows for claims processing, member inquiries, grievances, and appeals
- Build utilization management capabilities including prior authorization workflows, medical necessity reviews, and care coordination processes

Technical Leadership & Scalability Planning
- Provide technical leadership and mentorship to development teams throughout implementation lifecycle
- Establish ServiceNow development standards, best practices, and governance frameworks with emphasis on scalable code architecture
- Lead system integration efforts with existing healthcare systems while planning for future growth and technology evolution
- Design and implement comprehensive performance optimization strategies including caching, load balancing, and database optimization
- Architect multi-tenant, horizontally scalable solutions that can accommodate rapid growth in users and transaction volume
- Oversee security hardening, compliance monitoring, and disaster recovery planning across all platform components
- Establish DevOps pipelines and infrastructure-as-code practices to support rapid, reliable deployments at scale

Healthcare Domain Expertise
- Design solutions supporting core insurance functions including member enrollment, benefits administration, claims adjudication, and provider network management with built-in scalability for membership growth
- Implement regulatory compliance workflows for healthcare insurance requirements (ERISA, CMS, etc.) that can adapt to changing regulatory landscapes
- Create member portal capabilities and self-service functionality designed to handle increasing user loads and feature expansion
- Build provider portal integration for claims submission, prior authorization requests, and administrative functions with capacity planning for network growth
- Architect data analytics and reporting capabilities leveraging AWS Data Lake integration for business intelligence and regulatory reporting at scale

Stakeholder Collaboration
- Partner with business stakeholders to translate complex requirements into technical solutions
- Collaborate with compliance, legal, and security teams to ensure regulatory adherence
- Work closely with IT leadership to align platform architecture with enterprise technology strategy
- Engage with third-party vendors and integration partners as needed

**Qualifications**

Technical Expertise
- 7+ years of ServiceNow platform experience with deep expertise in architecture and implementation of enterprise-scale solutions
- Proven experience with ServiceNow CRM and Healthcare and Life Sciences (HCLS) modules in high-volume, mission-critical environments
- Strong background in ServiceNow development including workflows, business rules, UI policies, client scripts, and large-scale integrations
- Extensive experience with ServiceNow integration technologies (REST/SOAP APIs, MID Server, Integration Hub) and external integration patterns
- Expert-level proficiency in cloud integration technologies, particularly AWS services (Data Lake, S3, Lambda, API Gateway, EventBridge)
- Deep experience with Microsoft Office 365/SharePoint integration, including Graph API, Power Platform, and document management workflows
- Strong background in API design, sFTP protocols, enterprise service bus (ESB) architectures, and microservices patterns
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