Customer Support Executive

2 weeks ago

Gurugram Haryana, India E-Tech Services Pvt Ltd Full time

He/She will gain hands‑on experience in B2B SaaS sales processes, hone communication skills, and learn how to build trusting relationships with senior stakeholders in the pharma industry.

**Key Responsibilities**
- **Lead Generation & Prospecting**:
Research and identify potential pharmaceutical/ healthcare companies and decision‑makers (e.g., Sales Managers, Field Operations Heads).

Use LinkedIn Sales Navigator, company websites, and industry directories to build lists of qualified prospects.
- **Outbound Outreach**:
Track responses and schedule discovery calls for the sales team.
- **Demo Coordination**:
Liaise with prospects to schedule product demo sessions; ensure smooth logistics (calendar invites, meeting links).

Prepare basic demo decks and briefs tailored to client profiles.
- **CRM Management**:
Maintain and update lead and opportunity records in our CRM (e.g., HubSpot, Zoho).

Log all outreach activities, call notes, and next‑step actions.
- **Sales Collateral Support**:

- **Market Feedback**:
Gather competitive intelligence and customer pain points from outreach conversations.

Share insights in weekly sales‑team huddles to refine messaging.

**What We’re Looking For**
- **Education**:
Graduated with a Bachelor’s/Master’s in Business, Marketing, Life Sciences, or related field.
- **Skills & Attributes**:
Strong written and verbal communication; comfortable cold‑calling.

Curious, proactive, with a “hunter” mindset.

Ability to quickly learn technical concepts and translate them into business value.

Detail‑oriented, organized, and able to manage multiple tasks.
- **Technical Familiarity**:
Comfortable using CRM systems and basic MS Office (Excel, PowerPoint).

Prior exposure to SaaS or sales tools (Salesforce, HubSpot) is a plus.
- **Attitude**:
Eager to learn, coachable, and thrives in a fast‑paced startup environment.

Team player with a positive, can‑do spirit.

Pay: ₹10,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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