Front Office Executive

1 week ago

Hyderabad, India MANGO SUITES VIERA Full time

Creates 100% guest satisfaction by providing genuine hospitality and by exceeding guest expectations.
- Provides guests with assistance at the front desk during the check-in and check-out processes and throughout their stay.
- Maximizes revenue and cash flow by promoting hotel services and adhering to credit and inventory control processes.
- Liaising with housekeeping to ensure information is passed on for room requests and special requests.
- Balances daily cash, transaction postings and credit card remittance at the end of each shift ensuring all information is accurate and without discrepancy.
- Accepts responsibility for accurately maintaining cash float.
- Use the Brand standard for answering the telephone.
- Ensure work area is keep neat and tidy.
- Keeps abreast with the hotel’s daily banquets, functions and activities.
- Attends Front Office communication meetings to maintain solid teamwork and sharing of goals.
- Maintains policies and procedures to ensure the lowest level of loss is maintained.
- Adheres to rate restriction periods.
- Attends any training programs as directed or requested.
- Accurately processes maintenance requests.
- Keeps Executive informed of all problems or unusual matters of significance.
- At all times keeps a favorable image of the Brand.
- Adhere to Brand policies and procedures, including personal presentation, grooming and hygiene.
- Perform any other reasonable duties as directed by your Department head, the Unit Manager or his/her designate.
- Maintain hotel and guest security and confidentiality at all times and reports any relevant information to a supervisor or manager.

Work Remotely
- No

**Salary**: ₹12,000.00 - ₹17,500.00 per month

**Benefits**:

- Commuter assistance
- Food allowance
- Paid sick time
- Provident Fund

Schedule:

- Flexible shift
- Rotational shift

Supplemental pay types:

- Performance bonus

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 9948591236

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