Asset Associate

**JOB DESCRIPTION** Job Summary**:
As an Associate in the Markets Asset Servicing team, you are responsible for Income events across EMEA, WHEM & ASIA markets. You are required to ensure timely and accurate processing of income events, collection / payment of claims, timely reconciliation cash, stocks, wash across our Fixed Income / Equity and Prime Business. We work closely with internal stakeholders including trading desks, sales, finance and other operations team and work in partnership with clients, custodians, agents, Depo, and 3rd party service providers. You will be responsible to execute goals and objectives set up to deliver core business deliverables. This interaction enables employees to gain an insight into other operations and obtain a high-level knowledge of the diverse range of the J.P. Morgan products.

**Responsibilities**:

- Act as a point of contact for clients / internal stakeholder [Add Info] for all escalations and ensure adequate coverage by service teams
- Manage Key Performance Indicators (KPIs), Key Process Indicators (KRIs) in a proactive way
- Oversee the team activities to ensure they are carried out in an efficient, controlled, and timely manner
- Escalate production-related issues, ensuring continuity of service while simultaneously managing effective resolution with key stakeholders
- Exercise sound judgment; act with integrity; protect our company, clients, and customers
- Effectively lead teams toward robust set of delivery milestones. Understand and mitigate risks, bottlenecks, and inefficiencies within the processes
- Communicate efficiently and effectively with Senior Management & escalate issues in a timely manner
- Assist in managing Operations - Manage Key Performance Indicators (KPIs), Key Risk Indicators
- Drive process improvement / automation initiatives
- Manage team’s daily work volumes and transactions accurately, within established deadlines, and in accordance with existing policies and procedure
- Experience of supervising the daily operational activities for a team is essential
- Perform periodic end to end process review, identify gaps if any & collaborate with control partners and relevant stakeholders to remediate process gaps
- Drive automation of new and existing processes using firm wide process transformation tools to enhance efficiency, reduce risk, improve controls, drive client experience
- Maintain documented procedures and ensure adherence to and compliance with firm policies and regulatory requirement
- Deploy effective X training to ensure all critical functions have in built resiliencies
- Deliver appropriate solutions that address the needs of clients/stakeholders
- Partner with respective BAU domain leads to execute growth and change plans including platform migration and people development and support daily operational tasks

**Required Qualifications, Skills and Capabilities**:

- Good Inter-personal and relationship management skills
- Experience in data transformation tools, such as Alteryx and data visualization tools (e.g., Tableau, QlikView/QlikSense and enhanced data mining skills using SQL, SAS, Python, or other equivalent tools)
- Team player with good communication skills
- Strong problem solving and analytical skills
- Strong communication, writing, organization, and time management skills
- Analytical mindset and problem-solving skills, with the ability to identify and resolve complex operational issues
- Strong interpersonal and communication skills, with the ability to build and maintain relationships with internal and external stakeholders (partnership mindset)
- Excellent judgment and decision-making skills; solutions oriented
- Strong communication skills, both written and oral, able to interact with individuals at all levels of an organization
- Strong organizational and time management skill

**ABOUT US**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or