Documents Collection Executive

4 days ago

India Bloom Consulting Services Full time

NA

Experience

**1 - 5 years**

Offered Salary

Notice Period

**Not Disclosed**

**Key Responsibilities**
- The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department.
- Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
- Responsible for monitoring and maintaining assigned accounts
- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
- Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
- Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
- Must communicate & follow up effectively with sales department regarding customer accounts on a timely basis.

**Essential Functions**
- Weekly and monthly reporting to direct supervisor
- High volume phone calls to assigned delinquent customers
- Internal and External customer interface
- Participate in team planning meetings
- Meet defined department goals and activity metrics

**Required Skills**:

- High Volume corporate Collections experience.
- Knowledge of Billing and Collections procedures
- Strong attention to detail, goal oriented
- Commitment to excellent customer service
- Excellent written and verbal communication abilities
- Ability to prioritize and manage multiple responsibilities

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