Guest Service Associate

2 days ago

Delhi Delhi, India Holiday Inn Full time

Duties and responsibilities
- Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures
- Replenishes guest supplies
- Ensures guest services specified by superiors and guests requests are promptly and courteously met
- Reports damage or malfunction in hotel rooms to superior
- Maintains equipment in proper state of cleanliness and repair
- Maintains a section room report
- Maintains a daily room checklist
- Meets with superior and takes on daily assigned tasks
- Reports and submits lost and found articles to superior immediately
- Report guest complaints to superior immediately
- Reports unusual behavior/activities on floors to supervisor
- Records room status in allocated section accurately
- Complies with hotel’s health, safety and hygiene policy
- Adheres to personal grooming and hygiene standards
- Attends meetings and training sessions as required
- Creates and maintains floral arrangements
- Carry out valet services when required including delivery of linen or processing laundry orders

**Qualifications** and requirements

Bachelors’ degree/diploma in hotel management or equivalent

0-1 year experience in housekeeping

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952.

So if you can help our guests enjoy the brighter side of travel, we’d love to give you a warm welcome to the Holiday Inn®️ family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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